Spins Of Glory Casino - La retirada del jugador se ha retrasado.

Good morning , last 28/10/2025 I made a load of 20 euros to take advantage of a bonus of 66 free spins , I had a roolover of 35 times and I fulfilled that roolover and proceeded to withdraw the winnings by bank transfer to the same bank account that I always do .

Today I received the withdrawal confirmation email but the money is not in my account!

I contacted the casino and they told me that they have already sent the money to my account, which is clearly not true because whenever you receive the withdrawal confirmation email it means that the money is already in the account, and it is not.

I believe this is fraud and a way of not paying out the player's winnings.

Thank you

Bom dia , no passado dia 28/10/2025 fiz um carregamento de 20 euros para aproveitar um bônus de 66 rodadas grátis , tinha um roolover de 35 vezes e cumpri esse roolover e prossegui para o levantamento de ganhos por transferência bancária para a mesma conta bancária que faço sempre . 

Acontece que hoje recebi o email de confirmação do levantamento mas o dinheiro não está na minha conta !

Contactei o casino ao qual me disseram que já enviaram o dinheiro para a minha conta , o que claramente não é verdade porque sempre que se recebe o email de confirmação de levantamento significa que o dinheiro já está na conta , e não está .

Acredito que isso seja fraude e uma forma de não pagarem os ganhos do jogador .

Obrigada 

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear marleneborges647,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika