Spinsala Casino - Jugador denuncia publicidad falsa de bono de registro.

There is a false advertisement with a registration bonus or deposit and when you have registered you only get the others here you don't get a registration bonus full of liars and scammers

Wird ein falscher Werbung mit registrierungsbonus oder Einzahlung und wenn man sich dann registriert hat bekommt man lediglich die anderen her man bekommt hier keinen registrierungsbonus voll die Lügner und Betrüger

Dear marxpierre0,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsala Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Do I understand correctly you registered in the casino but failed to receive the no-deposit bonus?
• Have you contacted casino support and asked for assistance? What response have you received?

Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, you understood that correctly. I registered via the email link which said that I would receive a €20 registration bonus without making a deposit. However, the support did not follow up on this. Even after pointing out several times that this was what it said in the email, he just said that I would not be entitled to it without making a deposit.

Ja das hast du richtig verstanden ich habe mich über den E-Mail-Link registriert wo drin stand dass ich einen 20 € registrierungsbonus bekomme ohne Einzahlung den kam der Support aber nicht nach auch nach mehrmaligen darauf hinweisen dass in dieser Mail es so steht meinte er nur dass er nicht ohne Einzahlung mir zustehen würde

Dear marxpierre0,

Could you please share with me your communication with the casino explaining this requirement for the bonus? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear marxpierre0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.