Spintropolis Casino - El retiro del jugador está pendiente por más de tres semanas.

Withdrawal requested more than three weeks ago

Prelievo richiesto più di tre settimane fa

Dear Roberto,

Thank you very much for submitting your complaint. I fully understand that it must be frustrating for you to wait for a withdrawal for such a long period of time. Please could you answer a few questions for me so that I can fully understand what the issue is? Was this your first withdrawal request? What payment method did you use? Did you complete the KYC process (verification) in the past?

Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer. Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Hello

Many thanks for your interest.

I had sent the documents for verification many times on request, but they always found excuses to lengthen the time for transferring the withdrawal to my account, proposing over and over to cancel the withdrawal and replay the order to win even more. Very rude and rude operators who almost did not send me to that country ....

In short, in the end I got bored and I replayed all the soma I won in the intent of losing it ... I also succeeded ...

Nothing .... GHOST CASINO .... SCAM ....

I want to forget everything, thanks anyway.

PS. The same happened to me with BRONZE CASINÒ ... at the end after more than a month of tug of war I had to throw away a € 400 withdrawal.

I am in possession of all the conversations I had with the chat operators, the telephone recordings, it is also of the slots games while I was winning certain some .....

Salve

   Mille ringraziamenti per l'interesse. 

Avevo inviato su richiesta tante volte i documenti per la verifica, però hanno trovato sempre scuse per allungare i tempi di trasferimento del prelievo sul mio conto, proponendo più e più volte di cancellare il prelievo e rigiocare la soma per vincere ancora di più. Operatrici molto scortesi e scorbutici che quasi quasi non mi mandavano in quel paese....

Insomma alla fine mi sono stufato e ho rigiocato tutta la soma vinta nel intendo di perderla... ci sono anche riuscito..

Niente....CASINÒ FANTASMA....TRUFFA....

  Voglio scordare tutto, grazie lo stesso.

PS.   Lo stesso mi è successo con BRONZE CASINÒ...dive alla fine dopo più di un mese di tira e molla hi dovuto buttare via un prelievo di 400€.

Sono in possesso di tute le conversazioni avute con gli operatori in chat, le registrazioni telefoniche, è anche delle giocate alle slot mentre che vincevo certe some.....

Dear Roberto,

I’m very sorry to hear about the outcome. For the future references, I would like to advise you to check our website https://casino.guru/ for the recommended casinos. I believe this will be the end of your bad experience and please, if there is anything else, I can do for you, do not hesitate to contact me. 

Best regards,

Petronela

Unfortunately, we’re rejecting the case.

The player can reopen this complaint anytime.