Spinvibe Casino - El jugador lleva tiempo esperando un retiro del casino que se ha retrasado.

Hello,

I have been waiting for my withdrawal from Spinvibe Casino for over three months, and I still have not received my money.

My account is fully verified, and I played without using any bonuses. Therefore, there should be no outstanding verification or bonus-related issues preventing my withdrawal from being processed.

Throughout this entire period, I have repeatedly been told that there were issues with the payment and that my withdrawal would be processed "next week." Unfortunately, every week I receive the same explanation, but the payment never arrives. Even a manager personally promised me that I would receive my money the following week, but this promise was also not fulfilled.

To make matters even more concerning, my casino account was closed without any clear reason and was later reopened. Given the repeated delays, broken promises, and the way my account has been handled, I am extremely concerned about this situation.

I will provide screenshots of my conversations and other relevant information so that you can review everything and see the promises and explanations I have received from Spinvibe Casino.

I am requesting that this matter be investigated urgently and that Spinvibe Casino provide a clear explanation for the delay and confirm exactly when my withdrawal will be paid.

I have been patient for more than three months, but I believe I have now waited more than long enough. I simply want the money I am owed to be paid without any further delays or excuses.

Thank you.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify the situation.

• Which games did you play to accumulate the winnings you have been trying to withdraw over the past three months?
• Which documents did you submit to the casino for the verification of your account?
• Did you select the same payment method for your withdrawal that you had previously used to deposit funds into your account?
• What was the real-money balance in your account when the casino closed it?
• How was your account reopened? Did you request the reopening, or was it reopened automatically by customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Hello,

The games I played were Big Bass Splash and Queen of the Irish.

I submitted my ID, a selfie, and proof of address for verification.

Yes, I used the same withdrawal method as I used for my deposit, which was cryptocurrency.

When the casino closed my account, my balance was still €1,000. After some time, they reopened my account. I believe they did this because they couldn't simply keep my money while the account was closed.

Another strange thing is that some time ago one of their support agents told me to keep playing. He said they were processing payments for accounts that were active and still playing. At the same time, however, they were claiming they were having payment issues. This all looks like an absolute scam.

Last week I was also told that my withdrawal would be processed before the end of the week, but now it's Monday and nothing has happened.

Finally, I did not request that my account be reopened. The manager, who kept promising me that my withdrawal would be paid, was the one who reopened my account.

Kind regards,

Dear jaix1991

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

hello just to add they dont respond even anymore on live chat .

i have feeling that they are same cassino as it was spincaste which is closed now .

they was doing scam as well !

Hello jaix1991,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

hello , so did you hear something back from them ? as now they ignore me completely .

Hello jaix1991,

Nothing yet, unfortunately. I’ll let you know as soon as I receive any response from them.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear jaix1991,

I would like to provide you with an update regarding your pending payment.

The Spinvibe Casino representative has confirmed that they are aware of your case and have assured us that the payment will be processed. They explained that the delay has been caused by technical and operational issues related to changes to their website, as well as difficulties with certain payment providers and withdrawal methods.

According to the latest information provided by the casino, they expect to settle the payment this week or, at the latest, at the beginning of next week, using the payment method you requested. They have also confirmed that your case will be personally followed up on their side.

I will continue to monitor the matter and will inform you as soon as I receive any further update from the casino.

In the meantime, please let me know if there are any developments on your side, including if you receive the payment or any additional communication from the casino.

Thank you for your continued patience and cooperation.

Hello

Unfortunately I hear this same response for over 4 months now.

And they said this all the time that they have payment provider issues.

And also they said that they fixed that issue and payment will be made next week but never happened.

I am 99% sure that these all are lies again.

They are definitely scam cassino

As I am waiting for over 4 months now.

And every time same excuse.

So what's gonna happen if they not pay me again in coming days?

Dear jaix1991,

I completely understand why you feel this way, especially after waiting for more than four months and receiving similar explanations repeatedly.

For now, we need to give the casino the opportunity to fulfill what they have promised and process your payment. If they fail to do so within the given timeframe, we will assess the situation based on all the information and evidence available in the complaint.

If we conclude that the casino has failed to fulfill its obligations toward you without a valid reason, and that its actions are not in accordance with what we consider fair gambling practices, this will be reflected in the outcome of the complaint. If the casino does not resolve the matter, the complaint may ultimately be closed as unresolved, which can have a negative impact on the casino's reputation on Casino Guru.

Of course, our main goal is still to have your withdrawal paid rather than simply close the complaint. I will therefore continue following the case and give the casino the opportunity to resolve the situation as promised.

Please keep me informed if you receive the payment or any further communication from the casino.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jaix1991,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Lucia