SpinYoo Casino - El jugador pudo crear una cuenta tras solicitar la autoexclusión.

On 31th of july in 2023 i sent an email regarding my gambling addiction to this casinos sister casino for banning me from making an account to their casino and all sister casinos. Despite this i successfully made an account and was able to deposit to this casino. I demand that all deposits I made are returned to me.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify when exactly you opened your first account at PlayGrand Casino?
• Did you use the same email address to register at this casino as the one you used on 31 July 2023 when you requested self-exclusion from multiple casinos at once?
• Have you completed the full KYC verification process at this casino?
• When exactly did you register at this casino again?
• Have you received any response from PlayGrand Casino regarding the self-exclusion request you sent on 31 July 2023? If so, please forward it to me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Ztrasher1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru