Spybet Casino - La retirada del jugador se ha retrasado.

I've written to support several times, as well as emailed them. I always get the same response: there are delays. It's always the same scam.

Mehrmals mit dem Support geschrieben sowie Mail. Immer wieder die gleiche Antwort, es kommt zu Verzögerungen. Immer die gleiche Masche..

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

No, no successful withdrawals yet.

I asked by email whether I should provide identification, but so far no response.

Yes, it was an active bonus that I converted completely into real money.

As always, slots and live games..

Thank you for your support..

Nein, bisher keine Erfolgreiche Abhebung..

Habe ich per Mail angefragt, ob ich mich legitimieren soll, bisher keine Anwort..

Ja war ein aktiver Bonus den ich komplett umgewandelt habe in Echtgeld.

Wie immer Slot und Live Spiele..

Vielen Dank für Ihre Unterstützung..

Has the customer support responded to your email in the meantime?

Also, kindly send me a link or a screenshot of the bonus you activated and played with.

Good morning. They've been in touch, and it looks like they now have all my documents. The KYC request took about four weeks.

I hope that everything will soon be confirmed.

Best regards

Guten Morgen. Die haben sich gemeldet und so wie es aussieht, haben die jetzt alle Dokumente von mir. Die KYC Anforderung hat knapp jetzt 4 Wochen gedauert.

Ich hoffe das jetzt langsam mal alles bestätigt wird.

Liebe Grüße

Thank you for the information. Has the casino confirmed your verification in the meantime?

Do you have any pending withdrawal requests in your casino account?

Hello, they've only paid out once so far. I requested the next payout last Friday, but haven't received anything yet. Spybet checked all my credentials and hasn't contacted me since. After sending all my credentials, they paid me the first payout last week, but nothing has happened since Friday.

Best regards

Enes

Hallo, aktuell haben die nur 1x ausgezahlt. Habe letzte Freitag die nächste Auszahlung beantragt aber bisher nichts erhalten.. alle Legitimation wurden von spybet geprüft und haben sich auch nicht mehr gemeldet. Nach allen gesendeten Legitimation haben die mir die erste Auszahlung letzte Woche ausgezahlt, aber seit Freitag passiert nichts mehr..

Liebe Grüße

Enes

Hello everyone,

I've been waiting for the next payout for a week now. Nothing has happened. As I mentioned above, they've already paid me €500 once. I simply don't understand this kind of behavior.

Best regards

Enes

Hallo zusammen,

ich warte jetzt seit einer Woche auf die nächste Auszahlung. Nichts passiert.. Wie schon oben erwähnt, 1x haben die mir jetzt schon 500€ ausgezahlt. Ich verstehe solch ein Verhalten einfach nicht..

Liebe Grüße

Enes

Good morning, even after the first payout, no further payments have been made.

I wonder why? Because they have everything from me now...

Best regards

Enes

Guten Morgen, auch nach der ersten Auszahlung ist keine weitere erfolgt..

Frage mich warum? Weil die haben alles jetzt von mir...

Liebe Grüße

Enes

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Endogs,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Spybet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Hello Attila,

Thank you so much for the support, you are great 🙂

Best regards

Enes

Hallo Attila,

vielen lieben Dank für den Support, ihr seid Klasse 🙂

Liebe Grüße

Enes

Good morning. I received another payout today.

Now only 9x500€

But I think waiting three weeks for a payout is way too long. Now consider that I have to make nine more withdrawals with a processing time of three weeks? I hope they pay out faster now.

Best regards

Guten Morgen. Habe heute eine Auszahlung wieder erhalten.

Jetzt nur noch 9x500€

Finde aber 3 Wochen auf eine Auszahlung zu warten viel zu lange.. Jetzt denkt mal darüber nach, dass ich noch 9 mal Auszahlen muss bei 3 Wochen Bearbeitung? Hoffe die zahlen jetzt mal schneller aus..

Liebe Grüße

Dear Endogs,

Thank you for the update. Please keep us informed of any further developments.

Best regards,

Attila G.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good morning

The next payout was made on Saturday. It looks like things are working, slowly but surely 🙂

Thank you very much for that!

Best regards

Enes

Guten Morgen.

Am Samstag erfolgte die nächste Auszahlung. So wie es aussieht, läuft es, langsam aber sicher 🙂

Vielen Danke Dafür!

Liebe Grüße

Enes

Dear Endogs,

Thank you for the update.

Could you kindly summarize how much you still have left to withdraw? Additionally, please let us know if you would like to close this complaint as resolved.

Thank you in advance.

Best regards,

Attila G.

Hey thanks for the quick reply.

I still need €3,500 in total. I'd be happy to wait, if that's okay with you, of course.

Best regards

Enes

Hey danke für die schnelle Antwort.

Es fehlen noch 3500€ insgesamt. Gerne würde ich noch warten, wenn es natürlich eurerseits in Ordnung geht.

Liebe Grüße

Enes

Dear Endogs,

Thank you for the information.

I will keep this complaint open until you confirm receipt of your withdrawals. Please keep us updated as soon as there are any developments.

Thank you in advance.

Best regards,

Attila G.

Hey dears 🙂

First of all, I would like to thank you very much. The money is being paid out, and only €2,000 remains outstanding. Since I see that Spybet continues to pay out, I will close the complaint as successful!

You guys are AMAZING 🙂 Thank you for your support ❤

Best regards

Enes

Hey Ihr Lieben 🙂

vorab, will ich mich herzlich bedanken, das Geld wird ausgezahlt und sind nur noch 2000€ offen. Da ich sehe, dass Spybet weiter auszahlt, werde ich die Beschwerde schließen als erfolgreich abgeschlossen!

Ihr seid der WAHNSINN 🙂 Danke für euren Support ❤

Liebe Grüße

Enes

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Endogs,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila