Stake Casino - El jugador experimenta retrasos en los retiros debido al proceso de verificación.

I found a casino on the website and, since registration offered 50 pounds, I took advantage of it. I registered and started playing with small amounts because the bonus was small. Once, twice, and third time, I managed to win a larger amount, and I increased my bets until I reached 25,300 pounds. When I wanted to withdraw money, they were waiting for verification, which I didn't complete because they demanded a 25-pound deposit. I don't want to deposit money, but rather withdraw it. I've attached screenshots of what it actually looks like on the casino's website.

z znalazłem kasyno na stronie internetowej I w związku z tym że za rejestrację mozna było otrzymać 50& to skorzystałem.zarejestrowalem sie i zacząłem grać małymi kwotami bo bonus niewielki.raz,drugi,trzeci udało sie trafić większą sumę i tak zwiększałem stawki az ugrałem kwote 25300&. Chcąc wypłacić pieniądze uczekują weryfikacji ktorej to nie dokończyłem bo żądają wpłaty 25&. Nie chcę wpłacać pieniędzy lecz je wypłacić. W załączeniu przesyłam zrzuty jak to wygląda w rzeczywistości po stronie tegoż kasyna.

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Dear Luki69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing your winnings.

I understand that you took advantage of the casino's no-deposit bonus with the promo code Stake. This is quite common for withdrawing winnings for no-deposit bonus to deposit money first. For more information about no-deposit bonus, you can read our article here https://casino.guru/guide/no-deposit-bonuses-guide.

It is also important to read the terms and conditions of the bonus that you took advantage of to find out other rules that might apply to your winnings.

Please give us an update once you have verified your account, deposited, and requested a withdrawal.

Best regards,

Jean

Unfortunately, there is something wrong with this casino. I asked about the regulations with information about the required deposit, but I only receive the same answers about the deposit.

gniestety ale z tym kasynem jest coś nie tak.zapytalem o regulamin z informacją o wymaganej wpłacie otrzymuję jedynie te same odpowiedzi o depozycie.

further correspondence, i.e. there is nothing in the regulations about the mentioned deposit

dalsze korespondencje .czyli niema nic w regulaminie o wspomnianym depozycie

Dear Luki69,

Thank you for your cooperation throughout this complaint.

We understand that you are unwilling to make the required £25 deposit solely to complete the verification process before requesting a withdrawal. Whether to proceed with such a deposit is entirely your decision, and we respect your choice.

It is worth noting that when winnings originate from a no-deposit bonus, it is very common—if not an industry standard—for casinos to require a first deposit before allowing a withdrawal. This measure is typically used as part of the verification process and to help prevent the abuse of no-deposit promotions.

Based on the information available, there is no indication that the casino has confiscated your winnings or that you have suffered any financial loss. Your winnings remain available, but the withdrawal cannot proceed until the casino's verification requirements have been met. While we appreciate that you disagree with this requirement, we are not in a position to compel either party to change their stance.

As there are no further steps we can take to assist at this stage, we are closing this complaint. If you decide to complete the requested verification in the future and encounter any issues with your withdrawal afterward, you are welcome to reopen the complaint, and we will be happy to review the matter again.

Best regards,

Jean