Stake Casino - La cuenta del jugador está restringida y no puede retirar fondos.

Dear Casino Guru,

I am submitting this complaint regarding my experience with Stake.

My account has recently been restricted due to a suspected breach of terms of service. I have already contacted the compliance team (accounts@stake.com) as instructed, but I have not yet received a resolution.

The main issue is that I currently have approximately 6999 USDT in my account, which consists of my own deposited funds. I am unable to place bets due to the restriction, and I am also unable to withdraw my balance.

I would like to emphasize that these funds are not winnings or bonuses, but my personal deposits. I have been using the platform for some time without any previous issues, and my activity has been normal.

I fully respect the platform’s policies and I am willing to complete any required verification process. However, I believe it is reasonable to be allowed to withdraw my own deposited funds, especially since I cannot continue using the platform.

I kindly request assistance in resolving this matter and ensuring that I can withdraw my remaining balance.

Thank you for your time and support.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response and for looking into my case.

Please find my answers below:

• I have been a user of Stake for approximately 6months. My account was recently restricted on March 23, 2026.

• I learned about the restriction when I was unable to access normal account functions and received a notification/email stating that my account had been temporarily suspended due to a suspected breach of Terms of Service.

• I mainly used the platform for normal gameplay, including casino games and occasional betting. I did not use any bonuses or engage in any form of abuse. The current balance of approximately 6999 USDT consists of my personal deposited funds, not winnings.

• I have already contacted the casino’s compliance team (accounts@stake.com) and completed all required verification steps up to Level 4 (KYC). I am currently waiting for their final response regarding my ability to withdraw the funds. I will attach all relevant communication, including emails and screenshots.

I would like to emphasize that I am fully willing to cooperate and comply with all verification requirements. My only request is to be allowed to withdraw my deposited funds, as I am currently unable to use the platform.

Thank you very much for your assistance.

Kind regards, 

Qwerty99ku

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Qwerty99ku,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas