Stake Casino - La cuenta del jugador ha sido cerrada y los fondos congelados.

Dear circle4715,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we proceed with further investigation, could you please clarify what relationship you had with the casino? Were you a regular player or did you have an affiliate contract?

Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I was a regular bettor. However, they froze my funds even though I completed the 4-step verification process. People with other promotion codes were frozen but the money in their accounts was withdrawn, but I am a regular user and they are not withdrawing my funds.

Thank you for your reply, circle4715. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly, based on your forum messages, that you were accused of creating multiple accounts? Can you please clarify if you used more than one account at this casino?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

1. I mainly played sports betting. However, the site arbitrarily adjusted the betting limit, and then I played casino and slots.

2.Kor affiliates advised me to use multiple accounts.

3. No, I bet without a bonus.

1.스포츠 배팅을 주로 했습니다. 그러나 사이트 측에서 임의로 배팅한도를 조절했고 그 이후에 카지노, 슬롯을 이용했습니다.

2.Kor affiliates 가 저에게 여러 계정 사용하는걸 권유했습니다.

3.아니요 보너스 없이 배팅했습니다.

Can you please clarify who these affiliates are that you keep talking about? Did the casino support allow you to create more than one account? Could you please forward all the relevant communication between you and the casino (or those affiliates) to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I am sorry, circle4715, but the vast majority of online casinos do not allow players to register more than one account, and Stake Casino is not an exception. This is what I found in the General T&Cs:

Multiple Accounts

4.9 Only one Stake Account per Player is allowed. Should You attempt or successfully open more than one Stake Account, under Your own name or under any other name, or should You attempt or succeed in using the Website by means of any other person's Stake Account, Stake will be entitled to immediately close all Your Stake Account(s), retain all monies in such Stake Accounts and ban You from future use of the Website.

4.10 Should Stake have reason to believe that You have registered and/or used more than one Stake Account, or colluded with one or more other individuals using a number of different Stake Accounts, Stake shall be entitled to deem such accounts as constituting multiple Stake Accounts, and suspend or close all such Stake Accounts. Stake will also be entitled to retain the funds till the Player proves that he did not attempt to create multiple accounts.

4.11 If you notice that you have more than one registered Stake Account you must notify us immediately. Failure to do so may lead to your Stake Account being blocked and the funds retained.

After carefully reviewing everything you’ve posted both here and on our forum, I’m truly sorry to say that we are unable to provide further assistance in this matter.

From what you've described, it strongly appears that you may have fallen victim to a scam. No legitimate casino operates in this way, and even if they did, it would be extremely difficult to verify any official connection to Stake Casino.

Additionally, the creation and use of multiple accounts is a serious violation of most casinos’ general terms and conditions. Based on the information available, we believe the casino acted within their rules when closing your account.

I also want to be honest—playing with borrowed money significantly complicates any potential resolution, even if other issues hadn’t occurred.

At this stage, the best advice we can offer is to always interact with casinos through their official channels and to avoid opening multiple accounts, as this typically leads to complications that cannot be reversed.

Perhaps you could try contacting the licensing authority for further evaluation of your case, but I don't think their opinion would be different. I truly regret that we cannot be of more help in this situation and wish you all the best moving forward.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.