Stake Casino - La cuenta del jugador ha sido cerrada sin autorización.

Hi, I have a bunch of bonds that didn't work as they should. I talk to support, but they never do anything. They always say they're fine. They don't resolve anything.

Today I waited five hours for a response, only to be disrespected. I sent emails and said I wanted all my bonuses. I wanted to close my account, and they disabled it without my authorization or confirmation, without giving me any bonuses.

I have statistical tests, EVERYTHING.

Hola, te comento tengo un monton de bonos que no se realizaron como deberian, hablo con soporte nunca hacen nada siempre dicen que estan bien. No resulven nada.

Hoy espere 5 hs una respuesta para que solo me falten el respeto. Mande mails y dije que queria todos mis bonos correspondientes y yo cerrar mi cuenta y ellos me la desabhilitaron sin autorizacion ni confirmacion de mi parte, sin darme ningun bono correspondiente.

tengo pruebas estadisiticas, TODO.

Dear David2025,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Stake Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• What bonuses have you played at this casino? Could you please share a link?
• Could you please provide a detailed explanation regarding the issues encountered with the bonuses? Specifically, were there any technical malfunctions, funding discrepancies, timing-related complications...
• Have you passed the KYC verification process at this casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear David2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru