Star111 Casino - El jugador está luchando por retirar sus ganancias.

Casino not paying my winnings, they do not receive my call nor they reply to my watsap messages.

They already have my KYC but i dont know why they are not paying my winnings.

They just replied twice over last 2 weeks stating that their accounts team is looking into this and they will get back to you in few minutes. forget about minutes, its 2 weeks now but no luck.

Dear vishaljobs85,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Do I understand correctly that you have played and lost your winnings?

Looking forward to hearing from you.

Best regards,

Petronela

Dear vishaljobs85,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.