StoneVegas Casino - El jugador está teniendo problemas para eliminar su cuenta.

I would like to request self-exclusion, but unfortunately I am not receiving a response from the casino. Please help me delete my account.

Ich möchte einen selbstausschuss beantragen leider bekomme ich keine Antwort vom Casino bitte helfen sie mir mein Konto zu löschen

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with StoneVegas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Have you unsubscribed from the casino's marketing communication?
• Have you tried contacting live chat after you learned your self-exclusion request wasn't granted?
• Could you please share your self-exclusion requests with me? Please forward the most recent requests to my email at tomas@casino.guru. Include responses you received from the casino, if available.
• Have you provided any reasons and a timeframe in your self-exclusion requests?
• Was there any gaming activity on your player's account after you requested self-exclusion from the casino?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, I still have access to the casino, and unfortunately, I can't unsubscribe from the marketing materials. I'm simply asking you to arrange for me to self-exclude from this, as I no longer wish to gamble.

Ja ich habe noch zum auf das Casino und von dem Marketing Sachen kann ich mich leider nicht abmelden. Ich bitte Sie nur darum, dass Sie sich darum kümmern, dass ich einen Selbst Ausschuss aus diesem erhalte, weil ich nicht mehr spielen will.

Dear Warzone,

We sincerely apologize for the delay and any inconvenience this may have caused.

Please be informed that your account has been deactivated as per your request, along with all associated communication channels.

Kind regards,

StoneVegas Team

Dear Warzone,

Could you please confirm the situation has been resolved?

Looking forward to your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Warzone,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas