SupaBet Casino - El jugador solicita el cierre de su cuenta pero no recibe respuesta.

No player protection at this casino!! I want my account permanently closed! I've sent several emails about this! No response, and my account hasn't been closed!

Kein Spielerschutz in diesem Casino!! Ich möchte, dass mein Konto unwiderruflich geschlossen wird! Ich habe diesbezüglich mehrmals ein E-Mail geschrieben! Keine Antwort, und Konto wurde auch nicht geschlossen!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@supabet.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for your reply. Could you please forward your account closure request? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Additionally, could you please specify the reason for closing your account?

Thank you for your patience and cooperation.

Hello 91231kk,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear 91231kk,

Thank you very much for your reply.

I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account?

Thank you in advance for your cooperation.

Best regards,

Attila