SupaBet Casino - El reintegro del jugador se ha retrasado.

I'm simply worried that I won't receive any money from this site.

Unfortunately, I only read about the negative experiences of users of this site afterwards, and I hope they can help me.

Ich habe einfach bedenken das ich bei dieser Seite kein Geld ausgezahlt bekomme.

ich habe leider erst im Nachhinein die schlechten Erfahrungen der Nutzer dieser Seite gelesen und hoffe sie können mir helfen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear jayb02,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It says there's no verification required, but I still forwarded a picture to Supabet showing me visibly holding my ID so everything is clearly legible, with the official Supabet website visible in the background.

es steht da es ist keine Verifizierung notwendig aber das ch habe trotzdem ein Bild an Supabet weitergeleitet indem ich den Ausweis sichtbar in der Hand halte und alles gut zu lesen ist und im Hintergrund die offizielle Seite von Supabet zu sehen ist

Can you please help me?

Können sie mir bitte helfen?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jayb02,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla