SupaBet Casino - El retiro del jugador se retrasa.

Hello, I have €11,300 in my balance at Supabet and would like to withdraw it. Unfortunately, Supabet is significantly delaying withdrawals, and I've been waiting for three €500 withdrawals since September 5th.

I previously requested three €500 withdrawals on August 18, and these were processed on September 5. However, the Supabet website states that withdrawals are processed within 72 hours and the monthly withdrawal limit is €7,000, which unfortunately seems unattainable at the current rate.

I hope you can help me get my money faster. My account verification hasn't been requested yet. I played with a deposit bonus.

Hallo, ich habe 11300€ Guthaben bei Supabet und möchte das gerne auszahlen. Leider verzögert Supabet die Auszahlungen erheblich und ich warte bereits seit 05. September auf 3x 500€ Auszahlungen.

Ich habe zuvor schon Mal 3x 500€ Auszahlungen beantragt am 18. August und diese wurden am 05. September bearbeitet. Auf der Supabet Website steht allerdings dass Auszahlungen innerhalb 72 Stunden bearbeitet werden und das monatliche Auszahlungslimit 7000€ beträgt was bei aktueller Geschwindigkeit leider nicht erreichbar scheint.

Ich hoffe Sie können mir helfen mein Geld schneller zu erhalten. Es wurde bisher keine Verifizierung meines Accounts angefordert. Gespielt habe ich mit einem Einzahlungsbonus.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation:

• Could you please send me a screenshot of your withdrawal history, showing both the current pending requests and those that have already been processed?
• Have you completed the full KYC verification?
• What types of games did you play?
• Have you communicated with the casino regarding the delay in processing your withdrawal requests? If so, what explanation did they provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello Veronika, the casino hasn't requested any verification from me yet. I've only played slots. Here are screenshots of the withdrawal history and also the email exchange between the VIP manager on September 2nd. By the way, I still haven't received any further withdrawals, and this is the second time in a row that it's taken longer than two weeks.

Hallo Veronika, das Casino hat keine Verifizierung von mir angefordert bisher. Ich habe ausschließlich Slots gespielt. Hier sind Screenshots vom Auszahlungsverlauf und auch der Email Verlauf zwischen VIP Manager am 2. September. Ich habe übrigens immer noch keine weiteren Auszahlungen erhalten und das ist bereits das zweite Mal in Folge dass es länger als 2 Wochen dauert.

Thank you very much, Luke2000, for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Luke2000,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite SupaBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Luke2000,

We wish to inform you that we are diligently reviewing your request.

Your recent withdrawal request has been forwarded to the relevant department, which will process the payment at the earliest possible opportunity.

We appreciate your patience and understanding.

Kind Regards,

SupaBet Casino Team.

Dear Luke2000,

We are pleased to inform you that your recent withdrawal request(s) have now been successfully processed by our payments team.

You should see the funds reflected in your account shortly, depending on your chosen payment method and provider processing times.

If you have any further questions or require assistance, please don’t hesitate to reach out to our support team.

Kind Regards,

SupaBet Casino Team

Hello, I have requested new withdrawals again.

Hallo, ich habe wieder neue Auszahlungen beantragt.

Dear Luke2000,

Thank you for your message. Your new withdrawal requests have been received and will be processed in accordance with our website’s Terms and Conditions.

Please note that the time it takes to receive the funds will depend on the payment method you selected.

We appreciate your patience and understanding.

Kind Regards,

SupaBet Casino Team

Dear SupaBet Casino Team, thank you for the good news.

Dear Luke2000

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Hello Martina, unfortunately my payouts are still pending since September 26th.

Hallo Martina, meine Auszahlungen sind leider immer noch ausstehend seit 26.09.

Dear SupaBet Casino team,

Could you please take a moment to review the pending withdrawals and let us know the reason for the delay in processing them?

We would greatly appreciate your assistance and any updates you can provide.

Thank you very much for your time and support.

Dear Luke2000,

Thank you for reaching out.

As previously mentioned, the withdrawals from September 5th have already been successfully processed. The most recent withdrawal requests are currently under review and will be processed shortly.

We truly appreciate your continued patience and understanding.

Kind regards,

SupaBet Casino Team

Thank you very much for the update. May I kindly ask if it would be possible to expedite the process? We would also appreciate it if you could let us know when the requests are expected to be processed. Many thanks for your support.

Dear Luke2000,

We would like to inform you that your withdrawal requests from September 26, 27, 28 have already been successfully completed yesterday.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind Regards,

SupaBet Casino Team

Thank you SupaBet Casino Team for the update!

Dear Luke2000

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Dear Luke2000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Martina,

Nothing has changed. I'm still waiting for payouts from October 9th. Why are payouts being processed so slowly, even though the terms and conditions state a maximum of 72 hours.

Hallo Martina,

Es hat sich nichts mehr geändert. Ich warte immer noch auf Auszahlungen vom 09.10. wieso werden Auszahlungen so langsam bearbeitet obwohl in den AGBs maximal 72 Stunden angegeben sind

Dear SupaBet Casino Team,

Can you please state the reason, why the player´s withdrawal requests are still pending?

We would appreciate it if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear Luke2000,

We are pleased to inform you that your withdrawal requests have been successfully completed.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind Regards,

Supabet Casino Team.

Hello,

Unfortunately, my withdrawals are still being processed more slowly than stated in the website's terms and conditions.

Hallo,

Leider werden meine Auszahlungen immer noch langsamer als in den AGBs der Website bearbeitet.

Dear Luke2000,

Could you please clarify whether none of your withdrawal requests have been completed and you haven’t received any funds yet?

Or are you referring to new withdrawal requests made after the previous ones were processed?

Thank you for your time and clarification.

I still have €6800 outstanding. And no payments have been processed since October 27th.

Ich habe noch 6800€ ausstehend. Und seit 27.10. wurden keine Auszahlungen mehr bearbeitet.

Dear SupaBet Casino,

can you please give us an update regarding player´s withdrawals requests?

thank you

Dear Luke2000,

Thank you for your message. We would like to confirm that all of your previous withdrawals have been successfully paid out. Your most recent withdrawal requests are currently being processed and will be completed within the timeframe stated on our website. Please note that processing times may vary depending on the payment method used.

There is no need to contact us for each individual withdrawal, as all requests are being handled on schedule. We appreciate your patience and understanding.

Kind regards,

SupaBet Casino Team

Hello Supabet. You state that my withdrawals are processed according to the times shown on the website, however, they have been pending since October 27th. Today is therefore the 8th day, and you state a processing time of 72 hours on your website.

Hallo Supabet. Sie sagen dass meine Auszahlungen gemäß auf der Website stehenden Zeiten bearbeitet werden, allerdings sind diese seit 27. Oktober ausstehend. Heute ist also der 8. Tag und Sie geben auf ihrer Website eine Bearbeitungszeit von 72 Stunden an.

Dear Luke2000,

I understand that this situation must be frustrating for you.

Could you please keep us updated on any progress with receiving your withdrawals?

Thank you for your patience and cooperation.

Hello,

I still owe €5300.

Hallo,

Ich habe noch 5300€ zu erhalten.

Thank you Luke2000,

please as you have before, keep us updated.

Thank you

Hello,

We still need €3800.

Hallo,

es fehlen noch 3800€.

Dear Luke2000,

Thank you for your message. I can confirm that all your withdrawal requests have been scheduled and will be paid out within the standard timeframe, just like your previous withdrawals.

There is no need to open a new post or write after every request — once a withdrawal is scheduled, it will be processed automatically.

Thank you for your patience and understanding.

Regards,

SupaBet Casino Team

When do you plan to process my payments? They've been pending for 8 days. If I don't contact you every time, unfortunately nothing will happen automatically.

Wann haben Sie vor meine Auszahlungen zu bearbeiten? Sie sind seit 8 Tagen ausstehend. Wenn ich mich hier nicht jedes Mal melde passiert leider überhaupt nichts von selbst.

Dear Luke2000,

I totally understand that you are frustrated.

Can you please keep me updated and let me know as soon as you receive your withdrawals? Thank you so much

There is still €2300 left and I have already requested further payouts.

Es sind noch 2300€ und ich habe bereits neue Auszahlungen beantragt.

My payouts are still pending.

Meine Auszahlungen sind immer noch ausstehend.

Dear Luke2000,

what amount are you now on, please?

€2300 is still outstanding.

2300€ ist noch ausstehend.

Dear Luke2000,

the delay might have been caused by weekly/monthly withdrawal limit. But to be sure, let´s wait a little more. Hopefully the withdrawals will be processed soon.

Please keep me updated

Hello Martina,

That's not a valid reason. Once the limit is reached, no further withdrawals can be requested. Supabet is intentionally delaying withdrawals, and a look at the history shows that the 72-hour processing time has never been met. Without this public complaint, it would take even longer.

In any case, Supabet paid out €500 today and there is still €1800 outstanding.

Hallo Martina,

Das ist nicht Grund. Wenn das Limit erreicht wurde können keine neuen Auszahlungen mehr beantragt werden. Supabet verzögert mit Absicht die Auszahlungen und wenn man sich den Verlauf anschaut sieht man auch dass die Bearbeitungszeit von 72 Stunden nie eingehalten wurde. Ohne diese öffentliche Beschwerde würde es noch länger dauern.

Jeden falls hat Supabet heute 500€ ausgezahlt und es sind jetzt noch 1800€ ausstehend.

Dear Luke2000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Luke2000,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina