SupaBet Casino - El retiro del jugador se retrasa y las ofertas de pago varían.

Always long payout times. This time I received the following email:

Niklas (Supabet)

July 10, 2025, 16:53 EEST

Hello Gregor,

I hope you are well!

Congratulations on your impressive win!

This is truly a great achievement, and I am very happy for you.

If you wager €20,000 by Monday (14.07.25) and incur losses, we can offer you a payout of up to €5,000.

This is a great opportunity to secure your previous winnings while getting the most out of your gaming experience.

If you have any questions or need support, I am of course always there for you.

Let's work together to ensure you get the most out of your game!

Best regards,

Nicholas

VIP team

Supabet

This time they don't even seem to pay out the requested 3 times 500,-

Immer wieder lange Auszahlungszeiten. Diesmal bekam ich folgende Mail:

Niklas (Supabet)

10. Juli 2025, 16:53 OESZ

Hallo Gregor,

ich hoffe, es geht dir gut!

Herzlichen Glückwunsch zu deinem beeindruckenden Gewinn!

Das ist wirklich eine großartige Leistung, und ich freue mich sehr für dich.

Wenn du bis Montag (14.07.25) einen Betrag von 20.000 € umsetzt und dabei Verluste entstehen, können wir dir eine Auszahlung von bis zu 5.000 € ermöglichen.

Das ist eine großartige Gelegenheit, deine bisherigen Gewinne abzusichern und gleichzeitig das Beste aus deinem Spielerlebnis herauszuholen.

Solltest du Fragen haben oder Unterstützung benötigen, bin ich selbstverständlich jederzeit für dich da.

Lass uns gemeinsam dafür sorgen, dass du das Maximum aus deinem Spiel herausholst!

Mit freundlichen Grüßen,

Niklas

VIP-Team

Supabet

Die scheinen diesmal nicht einmal die beantragten 3 mal 500,- auszuzahlen

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please provide a screenshot of the withdrawal requests?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello, I would like to withdraw my complaint for now. I just received three more five hundred euro payments. Apart from the 17-day period, the terms and conditions were adhered to.

As long as the money comes in these small installments, even if it takes until Christmas, I'm fine with it.

Hallo, Ich möchte die beschwerde zunächst zurückziehen. . Soeben sind wieder drei mal fünf hundert euro bei mir angekommen. Außer der Dauer von 17 Tagen wurde sich demnach an die agbs gehalten.

Solange das geld jetzt in diesen kleinen Tranchen kommt, auch wenn es bis Weihnachten dauert,, soll es mir Recht sein.

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If the casino stops processing your withdrawals again, please do not hesitate to contact us and request to reopen your complaint. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru