SupaBet Casino - La cuenta del jugador está cerrada y los fondos confiscados.

I am submitting this complaint against Supabet because my account was blocked, and I completely lost access, leaving 18,586 USDT trapped on the platform.

Since then, I have contacted support multiple times. The only answer I receive is that I "must wait for an email," but I have already sent several emails and received only one reply, with no progress or timeline.

My intention is simple and clear: I want to withdraw my funds, which remain blocked without explanation and without any concrete solution from Supabet.

I request Casino Guru to intervene so that Supabet:

1. Immediately unblocks my account OR
2. Processes the full withdrawal of the 18,586 USDT that are being withheld.

The lack of support and transparency is severely affecting me.

Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SupaBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

Thank you for your reply.

Below is the information you requested:

I've been playing on Supabet since around November 20th.

My account was blocked around December 6th, without any clear explanation.

My entire balance was accumulated exclusively through sports betting on basketball.

I never used any kind of bonus to generate my current balance.

Since the blockage, support has only asked me to "wait for an email", but has not provided a reason, a deadline or a concrete answer. I've already sent several emails and have only received an automatic reply so far.

My balance of 18,586 USDT is blocked, and I would simply like to have access to my account or be able to make a withdrawal. I'm willing to send all the necessary documents, but I still haven't received any explanation as to why it's being blocked.

Thank you in advance for any help you can provide to resolve this situation as quickly as possible

Olá Tomas,

Obrigado pela resposta.

Segue abaixo as informações solicitadas:

Jogo no Supabet desde aproximadamente 20 de novembro.

Minha conta foi bloqueada por volta do dia 06 de dezembro, sem nenhuma explicação clara.

Todo o meu saldo foi acumulado exclusivamente através de apostas esportivas em basquete.

Nunca utilizei qualquer tipo de bônus para gerar o saldo atual.

Desde o bloqueio, o suporte apenas pede para eu "aguardar um e-mail", mas não fornece motivo, prazo nem uma resposta concreta. Já enviei vários e-mails e só recebi uma resposta automática até agora.

Meu saldo de 18.586 USDT está bloqueado, e eu simplesmente gostaria de ter acesso à minha conta ou poder realizar o saque. Estou disposto a enviar todos os documentos necessários, mas ainda não recebi nenhuma explicação do motivo do bloqueio.

Agradeço desde já toda ajuda que puderem fornecer para resolver essa situação o mais rápido possível

Dear tj12shop93,

Thank you for the additional information and for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter problems with any online casino. We’ll be more than happy to do our best to assist you.

Best regards,

Tomas

Casino.Guru