SupaBet Casino - La cuenta del jugador está en proceso de verificación.

I requested a withdrawal two days ago and couldn't log in today; it says my account is being verified… the chat support just says the same thing.

Habe vor zwei Tagen eine Auszahlung beantragt und konnte mich heute nicht mehr anmelden und da steht Konto wird überprüft… beim Chat sagen die einfach nur das selbe

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for the KYC process?
• What types of games did you play to accumulate the winnings you're trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, no, I haven't made any withdrawals recently.

And no, I don't think I've done a KYC.

I only placed live tennis bets, and before that a few football bets, but those included bonuses; there was no bonus for tennis.

I didn't play with a bonus in this particular case.

Hallo nein ich habe noch keine Auszahlung vorgenommen in der vergangenen Zeit .

und nein ich glaube nicht das ich kyc gemacht habe

ich habe nur Tennis live Wette gemacht und davor mit Fußball ein paar Wetter aber die waren mit Bonus bei Tennis war kein Bonus

ich habe keinen Bonus gespielt bei dem jetzigen Fall

Thank you for your patience throughout the complaint process.

Please understand that if your account has been suspended and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika