SupaBet Casino - La retirada del jugador se ha retrasado.

Ladies and Gentlemen

In April of this year, I won a large amount on live sports bets. I've been waiting for the payout since April 19-21. When I make inquiries, I'm always put off, and once I was even lied to, saying that the payout had been approved at that exact moment. (I have a screenshot). Now, suddenly, my payouts were simply canceled by the operator. I had to request them again individually, and now I've been waiting for the transfers or payouts to be processed since May 2, 2025. They're just being kept waiting and giving me empty words from the support staff. I'm asking for your support, please.

Sehr geehrte Damen und Herren,

im April diesen Jahres habe ich einen größeren Betrag gewonnen - Bei Sport live Wetten. Seit dem 19.-21.4 warte ich auf die Auszahlung. Bei meinen Anfragen werden ich stets vertröstet und einmal auch angelogen, dass genau in diesem Moment die Auszahlung genehmigt wurde. (Screenshot liegt mir vor). Nun wurde plötzlich meine Auszahlungen vom Betreiber einfach storniert. Ich musste sie erneut einzeln beantragen und nun warte ich seit dem 2.5.2025 auf die Überweisungen bzw Durchführung der Auszahlungen. Man wird hier nur hingehalten, bekommt leere Worte von den Mitarbeitern am Support. Ich bitte Sie auf diesem Wege, mich bitte zu unterstützen.

Dear BB1769,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with your withdrawal. To better understand your situation and assist you in resolving your issue, I would like to ask you a few questions:

• Have you received any official communication from the casino regarding the cancellation of your payouts?
• Could you please send me a screenshot of your transaction history showing the recent withdrawal requests you submitted?
• What is the current status of your withdrawal requests?
• Have you passed the full KYC verification?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Yes, I was notified of the three cancellations via email, but without any detailed information. (See screenshot)

Current status: still in progress (see screenshot)

Payouts are made via the deposit method, no further verification required (see screenshot)

There have been no successful withdrawals via Supabet yet. (Just lies - see screenshot)

Ja, die 3 Stornierungen wurden mir per Email mitgeteilt, ohne detaillierte Informationen. (Siehe Screenshot )

Aktueller Status: unverändert in Bearbeitung (siehe Screenshot)

Auszahlungen erfolgt über den Einzahlungsweg, keine weiteren Verifizierungen erforderlich (siehe Screenshot )

Über Supabet gab es noch keine erfolgreiche Auszahlung. (Nur Lügen - siehe Screenshot)

This morning, according to the operator, one withdrawal was reported as completed. The other, for €500, was canceled again.

Heute morgen wurde eine Auszahlung laut Betreiber als erledigt beschrieben. Die andere in Höhe von 500€ wurde mal wieder storniert

Transfer 1, as described above, has been received into the account. Perhaps the second one will work. Yes, next time.

Überweisung 1, wie darüber beschrieben, ist auf dem Konto eingegangen. Vielleicht klappt es mit der 2. Ja das nächste Mal.

I’m glad to hear that you’ve received the first of your withdrawal requests. Occasionally, technical issues can lead to delays or even cancellations of withdrawals.

Have there been any updates regarding your second withdrawal request? Have you received those winnings yet?

The final amount has just been transferred.

It took forever, but maybe this platform here made it work

Soeben wurde der letzte Betrag überwiesen.

Hat ewig gedauert, aber vielleicht auch dieser Plattform hier, hat es geklappt

Dear BB1769,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru