SupaBet Casino - La verificación de la cuenta del jugador se retrasa deliberadamente.

Good afternoon, I have an account with supabet.com for a while now. I have made (small deposits-small withdrawals several times) initially the company does not ask for any identification of the account, the account from the moment it won a large amount, they asked me for identification. I immediately sent all the supporting documents (for 10 days now). and they do not proceed with completing the identification claiming that they have a workload. I have sent too many emails, I have spoken with my personal vip manager, I have done a live tsat (and they did not even answer me anything). I think it is done intentionally. ticket mail: 52918332,,53010510,,53191141,,53258935 which do not even bother to answer. I send you photos (to see that they have blocked the withdrawal and the account verification field (I have already sent them) so that there is nothing to resend. They are deliberately delaying completion.

Καλησπερα σας,εχω λογαριασμο στην εταιρια supabet.com εδω και καιρο.εχω κανει(μικρές καταθέσεις-μικρές αναληψεις αρκετές φορες)αρχικά η εταιρια δεν ζητάει καμια ταυτοποιηση του λογαριασμου,ο λογαριασμος απο την στιγμη που κέρδισε ενα μεγάλο ποσο,μου ζήτησαν ταυτοποιηση.εστειλα αμεσως ολα τα δικαιολογητικά(εδω και 10μερες).και δεν προχωράνε στην ολοκλήρωση της ταυτοποιησης ισχυριζομενοι οτι εχουν φόρτο εργασίας.εχω στειλει παρα πολλά mail,εχω μιλήσει με τον προσωπικό vip manager μου,εχω κανει live tsat(και δεν μου απαντανε καν τιποτα).θεωρώ οτι γινεται εσκεμμενα.ticket mail:52918332,,53010510,,53191141,,53258935 τα οποία δεν μπαίνουν καν στο κόπο να απαντήσουν.σας στέλνω φωτογραφίες(για να δείτε οτι εχουν μπλοκαρισμενο την αναληψη και το πεδίο επαλήθευσης λογαριασμου(ήδη τα εχω στειλει)να μην εχει τίποτα να ξαναστείλω.καθηστερουν εσκεμμενα την ολοκλήρωση.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SupaBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear zafiropoulos,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas