SupaBet Casino - Los retiros de los jugadores se retrasan.

I had deposited money there and won something.

I then made a trial withdrawal of €100, which was completed after about four days.

I then paid out 3 x 500 euros.

Today, after 14 days, still no payout.

In chat and via email, always the same excuses: delay, high volume, etc.

Ich hatte dort eingezahlt und etwas gewonnen.

Habe dann probeweise einmal 100 € ausgezahlt, dieses wurde nach ca. 4 Tagen druchgeführt.

Habe dann anschließend 3 x 500 Euro in die Auszahlung gegeben.

Heute nach 14 Tagen weiterhin keine Auszahlung erfolgt.

Im Chat und per email immer die gleichen Ausreden mit Verzögerung, hohes Aufkommen etc.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tobi_XXX,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Good day,

Verification has not yet taken place, not even for the first payout. It states that verification is currently not necessary.

I placed sports bets without a bonus.

Best regards

Guten Tag,

eine Verifizierung erfolgte bislang nicht, auch nicht für die erste Auszahlung. Es steht dort, dass aktuell keine Verifizierung notwendig sei.

Ich habe Sportwetten getippt ohne Bonus.

Liebe Grüße

After countless emails and chats, the three withdrawals were finally processed simultaneously this morning. Thank goodness. Nevertheless, never again Supabet.

Nach unzähligen Emails und Chats wurden heute früh die 3 Auszahlungen gleichzeitig ausgeführt. Zum Glück. Dennoch nie wieder supabet.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tobi_XXX,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika