SupaBet Casino - Se ha retrasado el pago de las ganancias del jugador.

Unfortunately, they don't pay out, and I'm always told that my money is safe, but nothing happens. I don't get a response to my emails. In live chat, I always get the same answer: that the finance department is working on the payout. Additionally, you can only withdraw €500 at once.

Dear Rolidiaz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

ok I'll wait!

ok ich werde warten !

Dear Rolidiaz,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Rolidiaz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

After 12 days a KYC was requested, even though I kept asking if I could do it. After 16 days, 500 euros were paid out, and then another 500 euros the next day. I've already paid out 500 euros again, but it's taking another 14 days or longer. Unfortunately, I've already lost some of the 10,000 euros. The casino isn't fair; they take so long with payouts that customers lose the money again!!! It's a disgrace! The maximum payout limit is only 500 euros.... You wait a few months for a few thousand euros!

es wurde nach 12 Tagen dann Kyc angefordert, obwohl ich immer nachgefragt habe ob ich es machen kann. Nach 16 Tage wurden 500 Euro ausgezahlt dann am nächsten Tag wieder 500 Euro. Hab schon wieder 500 Euro ausgezahlt es dauert schon wieder und ich hoffe nicht wieder 14 Tage oder länger. Leider habe ich von den 10000 Euro schon einiges verspielt. Das Casino ist nicht fair sie lassen sich solange Zeit für die Auszahlungen das die Kunden das Geld wieder verspielen !!! Es ist eine Frechheit! Maximales Auszahlungslimit ist nur 500 Euro …. Für ein paar 1000 Euro wartet man ein paar Monate !

Dear Rolidiaz, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please clarify how much money you have received so far, how much remains in your account, and how many pending withdrawals you currently have — including the amounts and the dates you requested them?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Yes, 1,500 euros were transferred after 16 days, but it's very stressful with Supabet because withdrawals take forever. Currently, the same thing is happening again, of course, only 500 euros maximum per day. I don't understand how you can safely rate this site as "high."

Ja es wurden nach 16 Tagen 1500 Euro überwiesen, aber es ist sehr anstrengend mit Supabet da Auszahlungen eine Ewigkeit dauern. Aktuell wieder das gleiche natürlich nur 500 euro maximal am Tag. Ich verstehe nicht wie sie diese Seite mit Sicherheit ‚Hoch" bewerten können.

The casino plays with the customers… It plays for time so that you lose everything again

Das Casino spielt mit den Kunden…. Es spielt auf Zeit das man wieder alles verspielt

Dear Rolidiaz, do I understand correctly that you have only received €1,500 so far?

You have not yet told me how much money remains in your account or if you currently have any pending withdrawals. Could you please provide details on any pending withdrawal amounts and their dates?

Dear Rolidiaz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It is now always transferred but only 500 euros per payout!

Es wird jetzt immer überwiesen aber nur 500 Euro pro Auszahlung !

Dear Rolidiaz, how much money in total have you received so far?

How many withdrawals are still pending and for what amounts and dates were they requested?

For the withdrawals you already received, how long did each payout take from the date of the request until the funds were credited to your account?

You have not yet told me how much money remains in your account.

Dear Rolidiaz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.