Svenplay Casino - La cuenta del jugador se cerró durante el proceso de retiro.

I have been trying to withdraw my winnings for over two weeks, and they just kept asking for more proof of my identity. When I had sent all the necessary documentation, they did not process my withdrawal and then proceeded to close my player account. I sent all the documents through the sven-play page and now I can't present them to you because they closed my player page!

Olen yrittäny nostaa voittojani yli kaksi viikkoa ja halusivat vain lisää todistuksia henkilöllisyydestäni, kun olin saannu lähetettyä kaikki todistukset niin eivät kotiuttaneet voittojani niin rupesin lähettämään sähköpostia sinne ja sulkivat sitten koko pelaaja tilini. Lähetin kaikki dokumentit sven-play sivun kautta enkä voi esittää niitä teille koska sulkivat pelaaja sivuni!

Dear Amk83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any confirmation regarding successful verification before the casino blocked you?

Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Amk83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.