Swiper Casino - El jugador enfrenta un retiro retrasado.

I requested a withdrawal on September 24th and they are still telling me to be patient for a small amount.

Έχω ζητήσει ανάληψη από 24 Σεπτεμβρίου και ακόμα μ λένε κάνε υπομονή για μικρό ποσό

Hello barbitsa200,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Swiper Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I have made around 6-7 withdrawals up to 300 euros. I have not been asked for identification. They always took 1 working day for the takeover, then they took 3 working days and each time they delay even more. No I made a simple deposit without bonus

Έχω κάνει γύρω στις 6-7 αναλήψεις μέχρι 300 ευρω. Δεν μου έχουν ζητήσει ταυτοποίηση. Πάντα έκαναν 1 εργάσιμη για την αναληψη μετα το έκαναν 3 εργασιμες και κάθε φορά καθυστερούν ακόμα πιο πολύ. Όχι έκανα απλή κατάθεση χωρίς μπόνους

I have made around 6-7 withdrawals up to 300 euros. I have not been asked for identification. They always took 1 working day for the takeover, then they took 3 working days and each time they delay even more. No I made a simple deposit without bonus

Έχω κάνει γύρω στις 6-7 αναλήψεις μέχρι 300 ευρω. Δεν μου έχουν ζητήσει ταυτοποίηση. Πάντα έκαναν 1 εργάσιμη για την αναληψη μετα το έκαναν 3 εργασιμες και κάθε φορά καθυστερούν ακόμα πιο πολύ. Όχι έκανα απλή κατάθεση χωρίς μπόνους

As soon as they came in, even though I like the casino I wasn't happy because I don't like waiting 10 days for the withdrawal to be made so I can't deposit again as for a new withdrawal I would have to cancel again from the beginning.

Μόλις μπήκαν παρόλα αυτά αν και μου αρέσει το καζίνο δεν έμεινα ευχαριστημένος γιατί δεν μου αρέσει να περιμένω 10 μέρες να γίνει η ανάληψη με αποτέλεσμα να μη μπορώ να ξανά κάνω κατάθεση καθώς για νέα ανάληψη θα έπρεπε να ακυρώσω και πάλι από την αρχή.

Dear Barbitsa200,

Could you please clarify the exact date your current withdrawal has been pending?

Please keep in mind that the recommended processing time is 14 days. If it has been less than that, we are unable to intervene at this point and would advise waiting until the full period has passed.

Looking forward to your response.

Kind regards,

Nick

Dear barbitsa200,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.