Sykaaa Casino - Las ganancias del jugador han desaparecido de la cuenta.

They're complete liars and deceivers. They gave me a sign-up bonus with which I won 60 euros, and today I decided to check what was going on and make a minimum deposit so I could withdraw my winnings, but there isn't even a trace of my profits anywhere. It's as if I never played.

Супер лъжци и измамници. Дава ми начален бонус за регистрация, с който спечелих 60 евро и днес реших да проверя какво се случва и да направя минимален депозит, за да мога да ги изтегля, но даже няма и помен от печалбата никъде. Все едно не съм играл

Hello Pitbulla_83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sykaaa Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did the casino explain the missing balance? Would it be possible to forward the communication between you and the casino together with your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Pitbulla_83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.