TaikaWin Casino - La retirada del jugador se ha retrasado.

I made a €200 deposit with a 100% deposit bonus on 30.8 and after wagering the amount to be withdrawn was €1500. This was not the first deposit on the site in question. This is the first time I have tried to withdraw from the site. My account has been confirmed, but it has already taken 2 weeks to process the withdrawal request. Sometimes emails have been answered, apologizing for the situation and asking me to cancel the withdrawal and do it again. I did this and now it has been 6 days and the withdrawal is still being processed. The chat has only responded once during the entire time when I have asked about the situation. The last emails have not been answered.

Tein 200€ talletuksen 100% talletusbonuksella 30.8 ja kierrätyksen jälkeen nostettava summa oli 1500€. Tämä ei ollut ensimmäinen talletus kyseiselle sivustolle. Nyt ensimmäistä kertaa olen yrittänyt kotiuttaa sivustolta. Tilini on vahvistettu, mutta nostopyynnön käsittelyssä on mennyt jo 2 viikkoa. Välillä on sähköposteihin vastattu, pahoiteltu tilannetta sekä pyydetty peruuttamaan kotiutus ja tekemään se uudestaan. Tein näin ja nyt on mennyt 6 päivää ja nosto on edelleen käsittelyssä. Chätissä on kerran koko aikana vastattu kun olen kysellyt tilannetta. Viimeisiin sähköposteihin ei ole enää vastattu.

Dear Henkka15,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal process.

To better understand your situation and to assist you effectively, could you please provide us with the following information:

• What method did you use for the initial deposit and for the withdrawal request?
• Have you received any specific reasons from the casino for the delay in processing your withdrawal?
• Did you accumulate your winnings with or without an active bonus?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

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I used Zimpler to deposit and also made a withdrawal request using the same method.

Taikawin has not given any reason for the delay in my withdrawal. They have only apologized for the situation.

I received a 100% deposit bonus up to €200 in my email and I managed to collect my winnings with it.

Käytin talletukseen zimpleriä ja myös kotiutuspyynnön tein samalla menetelmällä.

Taikawin ei ole kertonut mitään syytä kotiutukseni viivyttelyyn. Ainoastaan pahoiteltu tilannetta.

Sain sähköpostiini 100% talletusbonuksen 200€ asti ja sillä onnistuin keräämään voittoni.

Thank you for your reply, Henkka15. Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Here is their response to my last withdrawal inquiry. I haven't canceled this time and done it again. It didn't help at all last time either.

Hello *****

We are truly sorry for the inconvenience you experienced.

In order to help you as quickly as possible, we ask that you submit a new withdrawal request. Once you have done so, please let us know immediately so that we can review it for you and make sure everything goes smoothly.

Thank you for your patience and understanding - we truly appreciate your cooperation.

Kind regards,

*****

Tässä heidän vastaus viimeiseen kyselyyn kotiutukseni. En ole perunut tällä kertaa ja tehnyt sitä uudestaan. Ei siitä viimeksikään ollut mitään apua.

Hei *****

Olemme todella pahoillamme kokemastasi haitasta.

Jotta voimme auttaa sinua mahdollisimman nopeasti, pyydämme sinua lähettämään uuden nostopyynnön. Kun olet tehnyt sen, ilmoita meille heti, jotta voimme tarkistaa sen puolestasi ja varmistaa, että kaikki sujuu ongelmitta.

Kiitos kärsivällisyydestäsi ja ymmärryksestäsi - arvostamme todella yhteistyötänne.

Ystävällisin terveisin,

*****

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear TaikaWin Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok. I need to put warnings on every billboard about what kind of place it is and advertise that no one goes to play on that site. I'm also going to ask the licensee directly about their customer.

Ok. Täytyy laittaa jokaiselle affisivulle varoitukset minkälainen paikka kyseessä ja mainostaa ettei kukaan mene pelaamaan kyseiselle sivustolle. Myös aion kysyä suoraan lisenssin antajalta asiakkaastaan.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi