TemploBet Casino - El jugador afirma que el pago se ha retrasado.

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Dear Phtrapking07,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Update: Received partial payment of $4,230,675 CLP on 15-16 July

via 3 of the original 9 pending withdrawals. Requested the

remaining balance (4 new withdrawals totaling $8,700,000 CLP) on

16 July.

Immediately after this new request, my account was blocked with

the message "Estado de cuenta no válido" (Invalid account status).

I successfully reset my password, but access remains fully

blocked. Their automated chat only provides a generic response

about "security review" with no formal explanation, no timeline,

and no access to a human agent.

This pattern — partial payment followed by total account lockout

immediately after requesting the remaining balance — appears to be

a deliberate tactic to avoid completing payment. I am requesting

that Casino Guru escalate this case given the severity of this new

development.

Dear Phtrapking07,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Phtrapking07, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.

Dear Phtrapking07,

Thank you very much for submitting your complaint.

We are sorry, but the casino you are referring to is currently not yet available in our system, which means we are unable to proceed with the investigation at this time. Our Data Team is already working on adding this casino to our database.

As soon as the casino has been added to our system, we will continue reviewing your complaint and proceed with the investigation.

Thank you very much for your patience and understanding.

Karla M.

Hi Karla,

Thank you for letting me know. I understand and I'll wait for

TemploBet to be added to your system.

I already have all the evidence prepared (KYC approval, the

bounced support email, the AI response confirming no human

contact, the account block, and the withdrawal records), so I'm

ready to proceed with the investigation as soon as the casino is

available in your database.

Please let me know if you need anything from me in the meantime.

Thank you for your help.

Best regards,

Pietro

Dear Phtrapking07,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Barbora, (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello Phtrapking07,

I'm sorry to hear that you're still experiencing these difficulties. My name is Barbora, and I'll be handling your complaint from this point onward.

As a first step, I'll do my best to establish contact with the casino and invite them to join this complaint. At the moment, the casino's website appears to be under maintenance, and my initial attempt to contact them by email was unsuccessful, as the message was returned as undeliverable. I'll continue trying to reach them through any available channels.

In the meantime, please keep me informed if there are any new developments regarding your account or your outstanding withdrawals.

Best regards,

Barbora

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Phtrapking07,

Unfortunately, TemploBet Casino’s website is still under maintenance, and despite our attempts, we have been unable to establish contact with the casino or obtain a response to this complaint.

As we are therefore unable to proceed with the investigation, we have no choice but to close the complaint as unresolved. This may negatively affect the casino’s rating.

I’m sorry that we were unable to move this case forward due to the lack of communication from the casino.

Best regards,

Barbora

Casino Guru