TenBet Casino - La cuenta del jugador ha sido cerrada y el saldo confiscado.

Hello, dear casino gurus! I wanted to let you know that this isn't a casino, but a completely fraudulent site. In reviews on other sites, 95% of the time, their clients write that this casino is a scam and that they simply steal their gullible clients' money! My account was simply deleted, along with my entire balance! I have all the screenshots! I never took any bonuses! The support team constantly posts different information in the chat. But they can't find my account! They simply deleted my account! They tell me in the chat to contact them by email. I've already sent them 20 messages by email, but I haven't received a response in a whole month! THESE ARE SCAMMERS!

Здравствуйте, уважаемые казино гуру! Хотел вам сообщить что это не казино а полностью мошеннический сайт. В обзорах на других сайтах их клиенты в 95% случаев пишут что это казино скам и они просто воруют деньги своих доверчивых клиентов! Мой аккаунт просто удалили со всем балансом на счету! У меня есть все скриншоты! Бонусов никогда никаких не брал! В чате поддержка пишет постоянно разную информацию. Но найти мой аккаунт не могут! Они просто удалили мой аккаунт! В чате пишут что бы я обращался на почту. Я написал им уже 20 сообщений на почту но за целый месяц так и не получил ответ! ЭТО МОШЕННИКИ!

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Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you registered at this casino?

Do you have any evidence that you actually had an account at this casino? If so, kindly send it to me at veronika.f@casino.guru.

Can you please send me a screenshot of the error you see when you try logging into your casino account?

What types of games did you play at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I registered on September 16th of this year. I sent you all the screenshots. I have a lot of them. I mainly played various slots and did a little sports betting.

Я зарегистрировался 16 сентября этого года. Все скриншоты я вам отправил. У меня их много. В основном я играл в разные слоты и немного сделал ставок на спорт.

Thank you for your reply. I have reviewed the screenshots you provided, and it appears that the casino may have been undergoing maintenance, which could explain why you were unable to access your account.

Could you please let me know:

1. Has the maintenance been completed in the meantime?
2. Are you still unable to access your account?
3. What is the current real-money balance in your account?

There was no actual maintenance. They're scamming! My account no longer exists; it was deleted! My account was deleted along with my money!

На самом деле не было никакого технического обслуживания. Они обманщики! Это скам! Моей учетной записи уже не существует ее удалили! Аккаунт удалили вместе с моими деньгами!

Thank you very much, yatsik13, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello there,

Thank you yatsik13 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask TenBet Casino for their help in resolving this complaint. We would like to know why the player's account was closed and the winnings confiscated.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter