TG.Casino - El jugador experimenta retiros retrasados a pesar de las afirmaciones del casino.

I played at TG Casino and lost a lot. The casino doesn't pay out until you deposit money again. A crypto withdrawal should be instant, but I haven't received anything since yesterday. Depositing is super easy, but withdrawals take forever, even though it's a crypto casino. While I wait, I'm also losing money because crypto prices change daily. So, the casino doesn't actually pay out instantly—even though the website states that withdrawals are instant.

Ich habe bei TG Casino gespielt und viel verloren. Das Casino zahlt nicht aus, bis man erst wieder Geld einzahlt. Eine Auszahlung mit Krypto sollte eigentlich sofort erfolgen, aber seit gestern habe ich nichts bekommen. Einzahlen geht super einfach, aber die Auszahlung dauert ewig, obwohl es ein Krypto-Casino ist. In dieser Wartezeit verliere ich zusätzlich noch, weil sich die Kryptopreise täglich ändern. Das Casino zahlt also nicht wirklich sofort aus – obwohl auf der Website steht, dass Auszahlungen ohne Wartezeit erfolgen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of the pending payout request as evidence? Post it here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

There are rejecting even to close my account I sent 8 emails to close my account and there are rejecting

Thanks for your reply.

• What is the reason you gave to the casino when asking them to close your account?
• Could you please confirm your current balance in the casino?
• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of the pending payout request as evidence? Post it here or send the information to my email at tomas@casino.guru

Looking forward to your reply.

Dear talalm988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru