Thor Casino - El retiro del jugador se retrasa debido a restricciones en los bonos.

The casino is acting crazy. I got a sticky bonus and spins on a deposit of $20.1. I played everything without much success, but I was left with a balance of $43.5. Which means I can withdraw the difference without the sticky bonus. However, they are forcing me to play until I reach 50 in real money because that is the minimum for withdrawal. I demanded that they exclude all bonuses and winnings so that I could at least play sports with the rest. But they refused every option. They even suggested that I deposit more and bury myself even more. I only have the last screenshot, because they regularly delete everything. They won't pay. And I'm not from MNE, I can't change it. I'm from Serbia.

Kazino se pravi lud. Na uplatu 20,1$ dobila sam stiki bonus i spinove. Sve sam odigrala bez velikog nekog uspeha, ali sam ostala na balansu 43,5$. Sto znaci bez stiki bonusa mogu povuci razliku. Medjutim oni me teraju da igram dok u realnom novcu ne dostignem 50 jer je minimum za isplatu. Zahtevala sam da mi iskljuce sve bonuse i dobitke kako bih bar mora sa ostatkom igrati na sportu. Ali su odbili svaku mogucnost. Cak su predlozili da uplatim jos pa da se jos vise zakopam. Imam samo poslednji screenshot, jer sve redovno brisu. Nece da plate. I nisam iz MNE, nego ne mogu da promenim. Iz Srbije sam.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Thor Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide a screenshot of your bonus and its status? Please include information about the wagering progress if available.
• Have you made any previous successful payouts from the casino?
• Is your player's account verified?
• Could you please share screenshots of what happens when you attempt to withdraw winnings using your preferred payment method?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas