Thor Casino - El retiro del jugador se retrasa debido a restricciones en los bonos.

The casino is acting crazy. I got a sticky bonus and spins on a deposit of $20.1. I played everything without much success, but I was left with a balance of $43.5. Which means I can withdraw the difference without the sticky bonus. However, they are forcing me to play until I reach 50 in real money because that is the minimum for withdrawal. I demanded that they exclude all bonuses and winnings so that I could at least play sports with the rest. But they refused every option. They even suggested that I deposit more and bury myself even more. I only have the last screenshot, because they regularly delete everything. They won't pay. And I'm not from MNE, I can't change it. I'm from Serbia.

Kazino se pravi lud. Na uplatu 20,1$ dobila sam stiki bonus i spinove. Sve sam odigrala bez velikog nekog uspeha, ali sam ostala na balansu 43,5$. Sto znaci bez stiki bonusa mogu povuci razliku. Medjutim oni me teraju da igram dok u realnom novcu ne dostignem 50 jer je minimum za isplatu. Zahtevala sam da mi iskljuce sve bonuse i dobitke kako bih bar mora sa ostatkom igrati na sportu. Ali su odbili svaku mogucnost. Cak su predlozili da uplatim jos pa da se jos vise zakopam. Imam samo poslednji screenshot, jer sve redovno brisu. Nece da plate. I nisam iz MNE, nego ne mogu da promenim. Iz Srbije sam.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Thor Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide a screenshot of your bonus and its status? Please include information about the wagering progress if available.
• Have you made any previous successful payouts from the casino?
• Is your player's account verified?
• Could you please share screenshots of what happens when you attempt to withdraw winnings using your preferred payment method?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear Lidic18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They didn't let me withdraw without making $50. I don't recommend it to anyone. Also if you get offers for ampm casino. Avoid in Sirokom luka.

Nisu mo dozvolili da povucem bez da napravim 50$. Ne preporucujem nikom. Takodje ako dobijete ponude za ampm casino. Zaobidjite u sirokom luki.

Close the case. I've said goodbye to it. Just leave it as a warning to others. Casino rating zero

Zatvorite slucaj. Oprostila sam se od toga. Samo neka ostane upozorenje za ostale. Ocena za kazino nula

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lidic18,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas