Thor Casino - La cuenta del jugador ha sido utilizada indebidamente para retiros.

Hello.

I have tried to write to the casino several times but without success.

I have written that my card has been misused by them and ask them to answer me quickly.

They have not answered me and now the bank has removed the reservations on the amounts that have been withdrawn. But unfortunately the amounts cannot be stopped since the money has been transferred.

My bank has been trying to contact the company for several days with no response.

Every time I write into the chat they ask me to wait, even though they have deducted 60,000 kr from my card. Even though I tell them that someone has misused my name and address, they do not close my account and the money cannot be stopped.

I need help. I have no money to live on anymore and they won't answer me.

I ask them to return my money back and my bank has tried to remove the reservations but they are not successful as the card has been misused for online shopping.

I discovered this abuse when I happened to go into my old Malis box which I no longer use and discovered a lot of emails from Thorcasino with deposit receipts which I have nothing to do with.

Hej.

jeg har forsøgt at skrive til casinoet flere gange men uden held.

jeg har skrevet at mit kort er blevet misbrugt hos dem og beder dem om at svare mig hurtigt.

de har ikke svaret mig og nu bank har nu fjernet reservationerne på de beløb som er trukket. Men desværre kan beløbene ikke stoppes da pengene er overført.

min bank har prøvet at kontakte firmaet uden nogen svar i flere dage.

hvergang jeg skriver ind i chatten beder de mig om at afvente, selvom de har trukket 60.000kr fra mit kort. Selvom jeg fortæller dem om nogen har misbrugt mit navn samt adresse lukker de ikke min konto og pengene kan ikke stoppes.

jeg har brug for hjælp. Jeg har ingen penge til at leve af længere og de vil ikke svare mig.

jeg beder dem om at retur mine penge tilbage og min bank har prøvet at fjerne reservationerne men det lykkes ikke for dem, da kortet er blevet misbrugt over netthandel.

jeg opdagede dette misbrugt da jeg tilfældigvis gik ind i min gamle Malis boks som jeg ikke bruger længere og opdagede en masse mails fra Thorcasino med indbetaling kvitteringer som jeg ikke har noget med at gøre

Dear Lam123,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Thor Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do you have an account open at this casino?
• Could you please verify if the deposits made via your card are now reflected in your casino account balance?
• Have you shared your personal information with a third party?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello again.

I can confirm the amounts that have been deducted from my card. With an account change.

No, I haven't created an account with them.

Someone has used my work email and my card to deposit these amounts.

My bank says there are 8 transactions that have been withdrawn.

and with that I have written to them several times, but they only responded today. It's too late when the amounts and the card are misused

Hej igen.

jeg kan bekræfte beløbene som er trukket fra mit kort. Med en konto udskift.

nej jeg har ikke oprettet en konto hos dem.

der er nogen som har brugt min arbejdsmail og mit kort til at indbetale disse beløb

min bank siger der er 8 transaktioner som er blevet hævet.

samt med det har jeg skrevet til dem flere gange, men de her først svaret idag. Done r for sent når beløbene og kortet er misbrugt

I have written to them several times and explained to them how serious the matter is, but they keep saying

that the team will contact me soon, as several days have now passed

Jeg har skrevet til dem flere gange og forklaret dem hvor alvorlig sagen er, men de bliver ved med at sige

at teamet kontakter mig snart, som nu er flere dage gået

Even today... they haven't closed my account, I get a lot of welcome emails from them as they advertise.

but they don't answer my emails, and I now have a huge overdraft because of this.

I hope you can help me get this money back. I am really frustrated.

Selv i dag… har de ikke lukket min konto, jeg får en masse velkomst mails fra dem som de reklamere med.

men de svarer ikke på mine mails, og jeg har nu en kæmpe overtræk pga det her.

jeg håber du kan hjælpe mig med at få disse penge tilbage. Jeg er virkelig frustreret

Dear Lam123,

Thank you for your messages and your patience. I was on medical leave for a few days and unable to respond.

In the event that your card has been stolen and the casino account was fraudulently created, it is imperative that you promptly contact your bank to block the card. Furthermore, you should report the incident to the local authorities.

Regrettably, we do not handle matters related to cybercrimes. If your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino.

I'm sorry I could not be of more help.

All the best,

Katarina