Totosi Casino - La cuenta del jugador está bajo revisión y el retiro está retrasado.

Hi, I have a problem with Totosi. I made a withdrawal almost a month ago. The next day I received an email stating that "my account is under review for a maximum of 180 days." Obviously, I still see my account blocked. I've also contacted support several times. However, I've made many deposits previously, and now the first time I make a withdrawal, they block my account (I've always loaded with the same card in my name, I requested the withdrawal with the same card, same method, and the winnings were made with sports + live casino). If you can help me, my user name is ilsecco00 🙏🙏🙏🙏

Salve , ho un problema con Totosi , ho eseguito un prelievo quasi un mese fa . Il giorno dopo mi è arrivata una mail con la frase che’’ il mio conto e’ in revisione per un max di 180 gg’’, ovviamente vedo ancora il mio conto bloccato .. ho contattato anche molte volte l assistenza . Però precedentemente tanti versamenti li ho fatti ora al primo prelievo mi bloccano il conto ( ho caricato sempre con la stessa Carta a nome mio , ho richiesto il prelievo con la stessa carta , stesso metodo , le vincite sono state fatte con sport+ casinó live) . Se mi potete aiutare la mia user è ilsecco00 🙏🙏🙏🙏

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Dear Ilsecco00,

Thank you very much for submitting your complaint. I’m sorry to hear about your account being placed under review and the long waiting time for your withdrawal.

To better understand the situation and move forward with the case, I would like to ask you a few questions:

• Have you received any explanation from Totosi regarding why the review may last up to 180 days, or did they only send you the generic message?
• Do you have any previous verification history with Totosi (for example, KYC completed earlier), or is this the first time they requested a review of your account?
• Have you ever completed any successful withdrawals with Totosi in the past, or is this your first attempt?

If you have any screenshots of the "account under review" message or copies of your communication with the casino, you can forward everything to petronela.k@casino.guru so we can examine all the details.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Yes, it's my first withdrawal and they didn't give me any explanation. Now I'll send you everything by email.

Si è il mio primo prelievo e non mi hanno dato nessuna spiegazione ora vi invio il tutto in mail

Hi Ilsecco00,

Thank you very much for forwarding all the communication — I appreciate it.

To understand the situation even better, could you please describe your gameplay in a bit more detail?

Specifically:

• Which games you played in the live casino section
• What type of sports bets you placed (single bets, multiples, live bets, markets, etc.)
• Whether you activated or used any bonuses before or during your gameplay

These details will help us properly assess your case and move forward with the investigation.

Good morning, I played a bit at the live casino (blackjack) but 90% of it was with sports bets, a few singles and a couple of multiples... I never used any bonuses, only deposits with my card.

Buongiorno , ho giocato un po’ al casinò live ( blackjack ) ma il 90% è stato con con scommesse sportive , un po’ di singole e un paio di multiple .. mai utilizzato nessun bonus soltanto versamenti con la mia carta

Hi Ilsecco00,

Thank you for your update and for providing the gameplay details. I’m really sorry about the situation — I know how frustrating it can be to have a withdrawal delayed.

Unfortunately, we do not handle sports betting disputes 😞. Since the majority of your activity (around 90%) was related to sports betting, and the casino applied a 180-day review, we can safely assume that the review is focusing on your sports betting activity.

At this point, we’re unable to influence the process, so we have to close this case on our side. If, after the 180 days, you still haven’t received your withdrawal, please feel free to contact me and request a reopening of your case, and we’ll be happy to assist further.

I truly apologize for not being able to resolve this.

Best regards,

Petronela

Head of Complaint Resolution Center

Casino.Guru Team