Tower.bet Casino - El jugador aún no ha recibido las ganancias.

So I basically joined this casino after reading about them both here in casino guru and in another third party provider. I am a seasoned gambler. Have gambled for many years often highstakes online. My favorite game is live baccarat from evolution. It’s definitely an expensive hobby.

I deposited Raw cash on 3 different occasion with crypto. 2300Usdc, 2300Usdc. And pretty quickly lost the balance. On my last deposit of 2400usdc i spun some luck and build the balance uptowards 30k USD. I withdrew the amount. After a short while i canceled the withdraw and played again and build up a new balance to 40k and withdrew again. Then i canceled the withdrawal and almost lost the balance. Was way down to 6k usd and got extremely lucky and won big and took a cashout of 56k after tipping the chat around 1k. After that I decided to not cancel my withdrawal again. Basically the whole balance comes from live baccarat from evolution gaming on table max bets of 3k. I am lifetime probably down 1 million euros in this game.

Then i withdrew my funds and we are now approaching 4th day and support only gives me the same generic answer. They are clearly taking me for a spin and in hopes that i cancel the withdrawal again and blow the balance. I am really disappointed over this utterly gibberish service. Please help me getting my funds from this casino. I am attaching my gameplay and my pending withdrawal of 56k.

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Dear Flyfly866,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks for the reply. I must try to stay calm and collected. Guess i have made myself to used to fast withdrawals.

Can you just delete this complaint for now. I will continue having dialogue with tower.bet. Hopefully it will resolve in timely manner.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Flyfly866,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla

Dear Flyfly866,

Thank you for your update.

As your withdrawal has not yet been confirmed as received, we will retrospectively change the status of this complaint to rejected instead of resolved.

Please note that you can reopen this complaint at any time in the future once you have new updates or if the issue remains unresolved, and we will be happy to assist you further.

Thank you for your understanding.

Karla