TuffPuff Casino - Las ganancias del jugador se han retrasado debido a un problema con el método de retiro.

Good evening, I deposited €20 into this casino using paysafecard, and now I have a small amount that I wanted to withdraw via bank transfer. They're now saying that I can only withdraw using the same method I used to deposit. Withdrawals are only possible via bank transfer or Bitcoin. They'll only release the funds if I deposit a small amount of €20 into my bank account, which I don't want to do. Otherwise, they won't release my money. I don't think this is right and would appreciate some help.

Guten Abend, ich habe in diesem casino 20€ per paysafecard eingezahlt, jetzt habe ich einen kleinen Betrag den ich mir per Bank Transfer auszahlen lassen wollte. Jetzt schreiben sie das ich nur damit auszahlen lassen kann mit der Methode mit der ich eingezahlt habe. Auszahlung geht nur per Bank oder bitcoins. Sie wurden das Geld nur auszahlen, wenn ich einen kleinen Betrag von 20€ per Konto einzahle, dies möchte ich allerdings nicht. Ansonsten zahlen Sie mein Geld nicht aus. Finde dies nicht in Ordnung und bitte um Hilfe.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Heiko004,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing with your withdrawal.

It’s important to understand that the casino does not have complete control over the payment methods it can offer. Several factors can affect the availability of payment methods, including the licensing authority, geographical location, agreements with payment providers, and restrictions imposed by banks. Just because a payment method is available for deposits does not necessarily mean that it will also be available for withdrawals. Additionally, payment methods may be discontinued at any time, and unfortunately, casinos may have limited ability to continue offering certain payment options to their customers.

Please also note that requesting a small deposit using a payment method that has not previously been used for withdrawals is a standard procedure at many online casinos. This is generally done to verify ownership of the payment method. Please keep in mind, however, that you may be required to wager these funds in accordance with the casino’s Terms and Conditions before they can be withdrawn, as this may be required for AML purposes.

• Was your account successfully verified in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Heiko004,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika