Tuplaus Casino - La retirada del jugador se ha retrasado.

I played the welcome offer at Tuplaus casino on 13.3.2026, from which I received a 100% bonus as normal and I wagered this as expected. The winnings accumulated to be withdrawn amounted to €2025 and I submitted the requested documents for identification. However, the casino has required additional documents for the bank transfers shown on the bank statement, which are transfers of funds from my own account. I have several accounts from which I deposit money for different purposes and in the payment chain in question I have three accounts.

They have been given the following documents in addition to proving their identity:

1. Proof of payment to their casino

2. Bank statement from S-Bank from the account where this payment appears

3.A statement from your S-Bank account showing the €1,000 transfer they requested.

4.A bank statement from which a payment of €1,000 has been made to the S-Bank account.

This has taken an unreasonably long time to process and I would like to get a solution to this!

Pelasin Tuplaus-kasinolla 13.3.2026 welcome-tarjouksen, josta sain 100% bonuksen normaalisti ja tämän kierrättämisen tein kuten kuuluikin. Voittoa kertyi nostettavaksi 2025€ ja tunnistautumista varten laitoin kysyttävät tositteet. Kasino kuitenkin on vaatinut laitettavan lisätositteita tiliotteella näkyvistä tilisiirroista, jotka ovat omalta tililtäni tapahtuneita varojen siirtoja. Minulla on useampi tili joilta sijoittelen rahaa eri käyttötarkoituksiin ja kyseisessä maksuketjussa tilejäni on kolme.

Heille on laitettu seuraavat tositteet henkilöllisyyden todistamisen lisäksi:

1.Todistus maksusta heidän kasinolle

2.Tiliote s-pankista tililtä, jossa tämä maksu näkyy

3.Tiliote s-pankin tililtä, josta heidän pyytämä 1000€ maksusiirto näkyy

4.Tiliote pankkitililtä, josta 1000€ maksu on tehty s-pankin tilille.

Käsittelyssä on kestänyt jo kohtuuttoman kauan ja haluaisin saada tähän ratkaisun!

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Dear pelipilleri91,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you have experienced with the verification process and the withdrawal of your winnings.

Please note that casinos may request additional documents during KYC and Source of Funds verification, particularly when they need to verify the origin and movement of funds between different bank accounts.

I understand from your explanation that you have already provided the casino with several bank statements and supporting documents showing the transfers between your own accounts.

• Could you please confirm when you submitted the most recently requested document and whether the casino has requested any additional documents since then?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hello!

I last submitted the requested documents about two months ago, but I did not receive any response to these documents. When asking on the website, they say they need the same document as those who asked before. The documents do show this requested information.

Hei!

Laitoin pyydettyjä tositteita viimeksi noin kaksi kuukautta sitten, mutta en saanut vastauksena mitään näille asiakirjoille. Sivustolla kysyttäessä sanovat tarvitsevansa saman tositteen mitä aiemminkin kysyneet. Tositteissa kyllä näkyvät nämä pyydetyt tiedot.

Dear pelipilleri91,

Thank you very much for your clarification.

To help us review the verification process in more detail, could you please send me copies of all the documents you submitted to the casino for verification, particularly the bank statements and documents related to the transfers between your accounts?

You may attach them directly to this complaint or send them to karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.