Turbo Vegas Casino - El jugador no está recibiendo los giros prometidos.

The casino sends offers regarding no deposit spins, most recently 100 spins on Book of Dead. However, there were no spins and there is no response to both chat and email. Because this was not the first similar case and I have to waste my time without getting anything and the casino not responding is extremely poor customer service and I would like you to help me find out why they are acting this way even though it is a good casino according to your opinion

best regards

annelis *****

Kasino lähettää tarjouksia koskien no deposit kierroksia, nyt viimeksi 100 kierrosta Book of Deadiin. Kie rroksia ei kuitenkaan ollut ja sekä chatiin että sähköpostiin ei reagoida mitenkään. Koska tämä ei ollut ensimmäinen samanlainen tapaus ja joudun käyttämään aikaani turhaan saamatta mitään ja että kasino ei vastaa on eritäin huonoa asikaspalvelua ja toivoisin että voisitte auttaa saadakseni tietää miksi he näin toimivat vaikka kyseessä on teidäkin arvionne mukaan hyvä kasino

terveisin

anneli *****

Dear cedron,

Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.

Please understand that we cannot penalize the casino for extending a bonus offer to you. Casinos, as a general practice, reserve the right to restrict bonus privileges to individual players and player groups, such as players from certain countries.

It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal not to extend offers to players who are not eligible, unfortunately, it is not a standard practice.

Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint. I appreciate your understanding and look forward to your reply.

Best regards,

Tomas

Dear cedron,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru