Tusk Casino - El jugador tiene problemas para completar la verificación de la cuenta.

I singup and deposit dated 9 December 2022 i play and win 20000inr+ approx but unable to withdrawal showing first upload your documents then withdrawal

I uploaded my all documents 9december 2022 but still no any update kyc related when done my kyc and need more no any mail received

I send lots of mail but no reply

Live chatt also making fool.

Please help me to kyc completing my account then withdrawal.

Deposit amount 1780 inr

Thanks casino guru

Dear nk2717336,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that you wait for at least one more week to give the casino enough time to review all your documents. I will leave this complaint open, so please keep us informed about any further developments.

Thank you in advance for your reply.

Best regards,

Kristina

Dear nk2717336,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.