Tusk Casino - La solicitud de retiro del jugador no se procesa.

I made a withdrawal request on August 15, 2023, but I haven't received my money. I have sent three emails and I haven't gotten any response!

Tein nostopyynnön 15.8.2023, en ole saanut rahoja. Olen lähettänyt kolme sähköpostia, en ole saanut mitään vastausta!

Dear Passion222,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past with your chosen payment method?
• Could you please confirm that you have passed the KYC verification?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, I have made one withdrawal before. KYC verification has been completed. I haven't received a reply to my email.

Hei, olen tehnyt yhden noston aikaisemmin. KYC vahvistus on suoritettu. Sähköpostiini en ole saanut vastausta.

Could you please send us the details of your withdrawal request? Post a screenshot from your casino account here or send the information to my email at tomas@casino.guru

If the casino replied to your emails, please send me their reply as well.

Dear Passion222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.