Unlim Casino - La cuenta del jugador está restringida después del retiro.

My problem is that after withdrawing funds from their project, they disabled both deposit and deposit bonuses across all their casinos. I demand compensation for the inconvenience, as I am unable to take advantage of the Halloween promotions at any of the casinos! This situation really ruins the festive mood. I've been registered at Unlime since it first launched, and frankly, nothing works properly there, not a single withdrawal to date. Once I withdrew from one of their other casinos, they disabled access to all of them. This is absolutely outrageous. I'd greatly appreciate it if you could look into this matter, and I demand compensation for the inconvenience!

Мая проблема в том, что в их сетке после вывода средства с их проекта auf, отключили как депозитные так и депозитные бонусы на все их казино. Требую возместить моральный вред, так как я уже не могу воспользоваться хелуинскими акциями не в одном из казино! а это очень портит праздничное настрое. В Unlime я зарегана с первого дня его выхода, так для полного счастья там просто не хрена не играет, не одного вывода до сих пор. Так после вывода с их другого казино отключают во всех, что за самоуправство. Большая просьба разобраться в данном вопросе и требую компенсацию за моральный вред!!!!!

Dear Stervachka777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we cannot penalize the casino for disabling deposits and bonuses in your casino account. Casinos have the right to restrict or even close players' accounts if they suspect irregular play, questionable activities, or for any reason at all.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding. 

Best regards, 

Dominika

Dear Stervachka777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.