Vavada Casino - La cuenta del jugador ha sido cerrada.

I would like to submit a complaint regarding an issue with the online casino Vavada.

I registered my account on February 11, 2026, and deposited $1,000 on the same day. After playing on the platform, I requested a withdrawal of $9,185 on February 11, 2026.

On February 12, 2026, my account was suddenly blocked. When I contacted the casino’s live chat support to ask for the reason, I was informed that the block was due to "multiple accounts." However, I have no knowledge of having multiple accounts, and I have only created and used a single account.

After the block, I contacted the casino mainly through their live chat support to request clarification about the situation. I also sent an email on February 12, 2026, but I have not received a clear explanation or resolution regarding my account and withdrawal.

As a result, my withdrawal of $9,185 remains unresolved.

I would greatly appreciate your assistance in reviewing this case and helping clarify the situation with the casino.

Thank you for your time and support.

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Dear rabubu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for your response and for taking the time to review my case.

Regarding your questions:

To my knowledge, no one in my household has created or used an account at Vavada. I am the only person who has accessed this casino.

I have used a VPN while accessing the website for security and privacy protection purposes. However, as far as I am aware, there are no terms in the casino’s Terms and Conditions that explicitly prohibit or restrict the use of a VPN.

Regarding the winnings, they were obtained while using the first deposit bonus offered by the casino. I completed the wagering requirements before submitting my withdrawal request.

Please let me know if you need any additional information from my side. I appreciate your assistance in helping to clarify this matter.

Dear rabubu,

We have received email communications from Vavada Casino. We are actively working on resolving this case outside the complaint thread. I will keep you updated.

Dear player,

I am communicating with the casino outside of this thread. I will notify you, if there are any updates.

Thank you for your patience.

Dear rabubu,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello there,

Thank you rabubu for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Vavada Casino for their help in resolving this complaint. We would like to know why the player's account has been closed and what we can do to help resolve this issue.

Thank you!

Hello! 

We have conducted a thorough investigation into this situation.

The player's account was blocked by our security team for violating the project rules. This concerns the creation of a group of accounts with identical parameters and characteristics. All evidence has been provided to the forum moderator. The player's deposit was returned, and their winnings were forfeited. Their account was permanently blocked.

As we strictly adhere to the terms and conditions of the project, this decision is final and can’t be reviewed.

Dear rabubu, I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

Hello! We have sent you all the additional information and hope it will help you make a fair decision.

Thank you for providing me with the information Vavada Casino representative.

Dear rabubu, would it be possible to provide me with the transaction history of your payment method used to deposit into the casino? (Bybit) You can forward it to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear Peter,

Thank you for your message and for your assistance with my case.

I would like to clarify that I did not use Bybit to deposit funds into Vavada Casino.

While I do have a wallet/account on Bybit, it was not used for any transactions related to this casino.

Could you please clarify what specific documents or information you would like me to provide in this situation? I am willing to cooperate fully, but I would appreciate more precise guidance on what is required.

Thank you very much for your support.

Best regards,

rabubu

In that case, can you please provide me with the transaction history from the crypto wallet you have used to deposit to the casino? You can forward it to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear Peter,

Thank you for your message.

I have sent the requested information to your email (peter.c@casino.guru). The email includes screenshots of my transaction history and public wallet address, as well as the corresponding Etherscan URL links for the relevant transactions.

Please kindly confirm once you have received the email, and let me know if any additional information is required.

Thank you for your assistance.

Best regards,

rabubu

Thank you for the update rabubu, could you clarify if you received any of the funds on the wallet from an intermediary and if they're a seller or private person? Thank you in advance for your clarification!

Dear Peter,

Thank you for your message.

I can confirm that the funds used were my own, and I did not receive them from any intermediary, seller, or third party for the purpose of depositing into the casino.

The transactions reflected in my wallet belong to me, and I have full control over the wallet at all times.

Please let me know if any further clarification is required.

Thank you for your assistance.

Best regards,

rabubu

Thank you for the clarification rabubu. The casino has raised concerns about the validity of your account due to the origins of the funds used to deposit in the casino through the crypto wallet. Could you please provide me with a step by step explanation as to how you acquired the funds from FIAT currency all the way to depositing to the casino? Thank you in advance for your cooperation!

Dear Peter,

Thank you for your message. I would like to clarify the origin of my funds and the reason for the recent wallet movements.

1. Source of Funds in Bybit:

I have never deposited FIAT currency from a bank into Bybit. The funds in my Bybit account were exclusively winnings from other online casinos. I had transferred these winnings to Bybit for the purpose of staking to earn passive interest.

2. Forced Withdrawal due to Bybit’s Restrictions:

In February 2026, Bybit announced significant service restrictions for residents of Japan due to its withdrawal from the market. As a resident of Japan, I was no longer able to trade or continue staking my assets on the platform.

3. Transfer to Personal Wallet:

Because of these restrictions, I had to urgently withdraw my staking rewards and original winnings from Bybit to my personal wallet to secure them. This is the only reason for the transfer from the exchange to my personal wallet prior to my deposit at Vavada.

4. Deposit to Vavada:

I then used these winnings, which were held in my personal wallet, to make the $1,000 deposit to Vavada.

Vavada’s security team seems to be misinterpreting a standard withdrawal from an exchange — necessitated by the exchange’s exit from my country — as something suspicious. I am the sole owner of all the funds and the accounts involved.

You can verify the situation regarding Bybit in Japan here:

https://announcements.bybit.com/en/article/title-service-changes-for-japanese-residents-blt5e262029dc54ef2d/

I hope this helps to resolve the case.

Best regards,

rabubu

Hello rabubu,

We would like to update you that due to Peter, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Peter has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Peter will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for the clarification rabubu. I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

Hello, the response has been sent to you via email.

Dear rabubu, I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

Hello, Peter! We have already sent the response by email.

Thank you for providing me with the information Vavada Casino representative.

Dear rabubu, after an internal review with our team, based on the evidence provided by the casino we have decided to reject your complaint. As the details for the restriction of your account are deemed confidential I am unable to fully explain the reasoning publicly. You have been accused of fraudulent activity which constitutes a clear violation of the casino's terms and conditions and we consider the steps the casino has taken to be justified. Thank you for your understanding.

Kind regards,

Peter