Vegadream Casino - La retirada del jugador se ha retrasado.

Hello, I requested a withdrawal. I then received an email stating that the withdrawal had been processed. Unfortunately, there was no money in the account. The player account showed that the withdrawal had been canceled, but the money is gone.

None of the employees are answering me. There hasn't been any response from the chat system for over 24 hours.

Hallo es wurde eine Auszahlung beantragt . Es kam dann auch eine Email das die Auszahlung statt gefunden hat . Leider war kein Geld auf dem Konto. Auf dem Spielerkonto wurde angezeigt das die Auszahlung storniert wurde und das Geld ist aber weg .

Keiner der Mitarbeiter gibt mir eine Antwort . Chat meldet sich seit über 24 Std nicht .

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Vegadream Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Do I understand correctly that the money was deducted from your casino balance but the payment has a "cancelled" status?
• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

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Yes, I received an email saying the money had been paid out, but it's not in my account. And then it was canceled, but it's no longer in my gaming account either. I've made withdrawals before, and they always worked. I played without a bonus.

Ja die Email kam das das Geld ausbezahlt wurde es ist nicht auf meinem Konto . Und dann würde es storniert aber auf meinem Spielkonto ist es auch nicht mehr . Ich habe bereits zuvor Auszahlungen gemacht die haben immer funktioniert . Ich habe ohne Bonus gespielt .

Dear player, 

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice, as it appears to be a common practice for Vegadream Casino to completely ignore our attempts to mediate any issues. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Vegadream Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime. 

Kind regards,

Natalia