Vegastars Casino - El jugador cree que el reintegro se ha retrasado.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Alchemy01,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hey there! It has been more than 2 weeks and i am fully verified also! They always give me the " runaround" and have lied to me on multiple occasions. I feel like they are purposely doing it to not give me my money they also send the same generic response too 🙁

It woulD mean so much to me if you can please help me with this matter! It has really been a frustrating process with them … thank you so muchh🙏

Dear Alchemy01,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hey there! Unfortunately nothing. I message them everyday and they give me the same nonsense reply. Please help me if you can.. i really need it

Any help from you would be amazing as i still have no funds and they are giving me same replies. I really appreciate your help. Thank you so much

Dear Alchemy01, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hi! Thanks for your replie! I have sent you all the above information to your email now, please check and let me know if u require anything else! Thanks

Hey there! Hope you’re well 🙂 they are still not giving me my money, still giving generic replies. Hopefully you got my email , if you need anything else please let me know ! 🙂

Dear Alchemy01, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation.

Karla

Could you please clarify the exact date when you requested the withdrawal?

I believe it was March 4

· Could you let us know how long did your last successful withdrawal took to be processed?

1 day

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

yes it was - crytpo - USDT

withdraw history: unable to provide screenshot, can you please refer back to my email i sent you as well as previous messages. This is about a refund i was supposed to get this refund over 3 weeks ago around $110 AUD

they have not given me my money back, . I have mentioned this before , i really hope you can please help me get my money back

i have provided more detail in the email previously sent to you, also screenshots of their " response". No updates from them. Same old response

I have again contacted Vegasstars and they continue to give me the same generic response. It has been far to long and i am tired of their constant lies. I just want my money back…. Thats all i want…. Please help me in getting it back

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Alchemy01,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla