Vegastars Casino - El reintegro del jugador se ha retrasado.

For the past eight weeks, Vegastars has repeatedly advised that their cryptocurrency withdrawal system is "down." Despite this, they continue to accept cryptocurrency deposits, which suggests the issue only affects withdrawals.

I currently have approximately AUD $1,000 pending withdrawal, with my most recent request submitted on 20 June 2026. Prior to this, I also attempted withdrawals on 8 June, 15 June, and 17 June in an effort to have my funds processed.

Throughout this period, I have only received vague responses from customer support stating that crypto withdrawals are unavailable, with no clear explanation, estimated resolution timeframe, or alternative withdrawal method offered.

I am seeking assistance in having my withdrawal processed promptly or being provided with a reasonable alternative payment method so I can access my funds.

I have used this casino for well over a year with no other issues. Usually great!

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Dear TheNafe,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear TheNafe,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla,

Unfortunately no new developments.

The withdrawal is still marked as pending, no response regarding possible alternative withdrawal method as it’s still showing as crypto withdrawals are still down for maintenance (it’s been 2 months).

Regards,

Dear TheNafe, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hi Karla,

• Have you made any successful withdrawals before?
• Yes, I have made around 10 withdrawals via the same method over the last 6-7 months. No issues previously.
• Could you please confirm that you have passed the KYC verification?
• Fully passed the KYC verification as they required, months ago. Hence allowing me to withdraw previously
• Did you accumulate your winnings with or without an active bonus?
• Winnings were without an active bonus, they were fully available to withdraw. Nothing in, or locked in Bonus balance
• Did you play casino games or bet on sports?
• Casino games - Slots.
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.
• I have sent the last 2x transcript text files which were available for download. Can provide previous approved withdrawal screenshots if requoted.

Thanks again for your assistance.

Dear TheNafe,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya,( munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear TheNafe

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from Vegastars Casino to join this discussion and provide their comments regarding the matter.

Dear Vegastars Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear TheNafe,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Munya