Vegastars Casino - La retirada del jugador se ha retrasado.

Have made a withdrawal and they said it has been processed and paid but has not shown up in my bank contacted the bank and the live support. Live support was useless was not able to help in any way.

they also had my withdrawal request in processing for well over a week saying they’d get right on it which they have not.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Hunter2209,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you sucesfully withdrawn funds from this casino before?
• Could you please give me a date when did you asked for withdrawal?
• Did you used any casino bonuses or you have currently any active bonus?
• Did you sucesfully completed your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Yeah have successfully withdrawn before

happened on the 20/08

no I don’t use the bonuses

yep all my kyc have been completed

Dear Hunter2209,

Thank you very much for your clarification.

Could you please provide a screenshot showing the withdrawal and its current status in your casino account?

Additionally, please send me any relevant communication you have had with the casino regarding this withdrawal, particularly any messages confirming that the payment was processed or sent.

You may attach the evidence directly to this complaint thread or send it to me at karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Hunter2209,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru