Vegaz Casino - El jugador cree que el reintegro se ha retrasado.

My account has already been verified at this casino for more than 48 hours, but the withdrawal amounts have not been credited.

Minha conta já foi verificada neste casino há mais de 48 horas, contudo, os valores dos saques não foram creditados.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear MIROKABONFIM,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Casino Guru friends.

The amount of pending withdrawals at Vegaz Casino has risen to R$180,000.00, i.e. an additional R$120,000.00 has been added due to significant wins.

I would like you to help me receive this amount and make an interdiction with Vegaz Casino so that I can receive it.

I'm counting on your help!

Prezados amigos do Casino Guru.

O montante de saques pendentes no Vegaz Casino subiu para R$ 180.000,00, ou seja, foram acrescentados mais R$ 120.000,00 em razão de expressivas vitórias.

Queria que vocês me ajudassem a receber esse valor e fizessem uma interdição com o Vegaz Casino a fim de que eu receba.

Conto com a ajuda de voces!

Dear Casino Guru friends.

The amount of pending withdrawals at Vegaz Casino has risen to R$270,000.00.

I would like you to help me receive this amount and make an interdiction with Vegaz Casino so that I receive it.

So far I haven't received any money.

I'm counting on your help!

Prezados amigos do Casino Guru.

O montante de saques pendentes no Vegaz Casino subiu para R$ 270.000,00.

Queria que vocês me ajudassem a receber esse valor e fizessem uma interdição com o Vegaz Casino a fim de que eu receba.

Até o momento não recebi nenhum valor.

Conto com a ajuda de voces!

To date, the situation has not been resolved by Casino Vegaz.

Até o presente momento a situação não foi resolvida pelo Casino Vegaz.

Dear MIROKABONFIM,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The 15-day deadline has passed and I haven't received the money.

My verification has been done and approved since the first days, but the money has not been credited.

Today I have a large sum of R$ 350,000.00 withheld from this casino, and even if I don't receive it, I want Casino Guru to investigate the complaint, at least as a way of lowering the score and preventing other people from falling for the scam that is this casino.

Every day I complain to the casino via e-mail and chat, but no solution is given.

I sometimes ask them to let me know if they don't want to pay me, so that I don't get my hopes up, but they say they will pay me, but they don't. They don't tell the truth, and they still don't pay me.

They don't tell me the truth, and they even tell me to wait, which is very upsetting.

O prazo de 15 dias se esgotou, e eu não recebi os valores.

Minha verificação já foi feita e aprovada desde os primeiros dias, mas os valores não foram creditados.

Hoje estou com a vultosa quantia de R$ 350.000,00 retida neste casino, e mesmo que eu não receba, quero que o Casino Guru apure a reclamação, pelo menos como forma de baixar a nota e impedir que outras pessoas caiam no golpe que é esse Casino.

Todos os dias cobro ao Casino via e-mail e pelo chat, mas nenhuma solução é dada.

Peço as vezes que eles me informem se não querem me pagar, pra que eu não crie esperanças, mas eles dizem que vão me pagar, mas não pagam.

Eles não falam a verdade, e ainda me mandam esperar, abalando o meu psicológico.

If I don't receive my money soon, I'll also take action to at least take down access to the site in Brazil.

I lose, but this casino will lose more than me!

Se eu não receber logo os meus valores, também vou tomar minhas atitudes, de pelo menos derrubar o acesso ao site no Brasil.

Eu perco, mas esse Casino perderá mais do que eu!

Today I received a message from the financial department asking me to redo the withdrawals using another payment method.

I'm in contact with Casino and so far nothing has been resolved.

For the time being, the complaint will remain.

At the same time, I contacted Pragmaticplay, where I reported the Casino's conduct, as the winnings were made using the game on this platform.

Hoje recebi uma mensagem do financeiro, pedindo para que eu refizesse os saques por outro método de pagamento.

Estou em tratativa com o Casino, e até o momento nada foi resolvido.

Por enquanto a reclamação deve permanecer.

Paralelamente mantive contato com a Pragmaticplay, na qual relatei a conduta do Casino, pois os ganhos foram utilizando o jogo desta plataforma.

They have just released only one withdrawal, via BIT COIN cryptocurrencies.

I'll wait for the others to be released.

As soon as they're all released, let me know.

For now, the complaint stands.

Acabaram de liberar apenas um saque, via Criptomoedas BIT COIN.

Vou aguardar a liberação dos demais.

Assim que liberarem todos, me manifestarem.

Por enquanto, a reclamação fica mantida.

There were withdrawals via PIX and BIT COIN.

I've just changed the ones requested via PIX to BITCOIN.

Now they're all in BITCOIN.

There is no longer any reason to withhold withdrawals.

There are still R$343,000 outstanding.

It's up to the Casino to release those that had already been requested via BITCOIN as soon as possible, and then release those that were requested via PIX and were changed.

Existiam saques via PIX e BIT COIN.

Acabei de mudar os que foram solicitados via PIX para BITCOIN.

Agora todos estão em BITCOIN.

Não há mais motivos para reter os saques.

Ainda sim estão pendentes R$ 343 mil reais.

Cabe ao Casino liberar logo os que já tinham sido solicitados via BITCOIN, para depois liberar os que eram via PIX e foram mudados.

The casino claimed limits and only released just over 6,000 reais yesterday.

According to the Casino, the limits are 2500 euros per week and 10,000 euros per month.

At the current rate, 2500 euros is 15,000 reais.

Yesterday, just over 6,000 reais were released.

During this week 6,000 reais was the only amount received.

The casino says it has a limit, but they're not even meeting it.

We're still 9,000 reais short of the weekly limit.

O Casino alegou limites e só liberou ontem pouco mais de 6000 reais.

Segundo o Casino, os limites são 2500 euros por semana e 10.000 euros por mês.

Com a cotação atual, 2500 euros são 15.000 reais.

Ontem só foi liberado pouco mais de 6.000 reais.

Durante essa semana 6000 reais foi o único valor recebido.

O Casino fala que tem um limite, mas sequer estão cumprindo com ele.

Ficou faltando 9000 reais para alcançar o limite semanal.

In order to resolve the situation amicably with the Casino, and considering that I currently have R$348,000.00 in the casino, and that the Casino has withdrawal limits and I would only receive the amount at the end of the year, I proposed to the Casino that it pay me R$320,000.00 in one go, and that I waive the amount of R$28,000.00.

I think the proposal is advantageous for the Casino, which will have fewer resources coming out of its finances, and me, who will receive the entire amount at once.

Com o intuito de resolver a situação amigavelmente com o Casino, e considerando que hoje tenho no casino a importância de R$ 348.000,00, e que o Casino tendo limites de saque, eu so iria receber o valor no final do ano, propus ao Casino que me pague de uma só vez o valor de R$ 320.000,00, sendo que eu renunciaria ao valor de R$ 28.000,00.

Acho que a proposta é vantajosa para o Casino, que disporá de menos recursos saindo de suas finanças, e eu, que receberei o valor todo de uma vez.

Hello MIROKABONFIM,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear All,

The balance at Vegaz Casino today stands at the impressive amount of R$ 795,000.00, and withdrawals are no longer being processed.

The last withdrawal paid out by Vegaz Casino was on June 12, 2026, at 9:00 a.m., in the approximate amount of R$ 6,000.00.

They asked me to cancel my PIX withdrawal requests and request withdrawals in cryptocurrency instead, which I did.

To date, even a week after the last withdrawal was processed, no further funds have been released.

I’m starting to realize that I won’t receive any more money, let alone the balance of R$ 795,000.00.

I see that Casino Guru won’t be able to help me, since even the customer service representative is on vacation.

Prezados,

Acúmulo hoje no Vegaz Casino a impressionante quantia de R$ 795.000,00, sendo que os saques pararam de ser processados.

O último saque pago pelo Vegaz Casino foi no dia 12.06.2026, as 09h, no valor aproximado de R$ 6.000,00.

Eles me pediram pra cancelar os pedidos de saque via PIX e pedir em Criptomoedas, e assim eu fiz.

Até o presente momento, mesmo após uma semana da última liberação de saque, nenhum outro valor foi liberado.

Começo a entender que não receberei mais nenhum valor, que dirá o saldo de R$ 795.000,00.

Vejo que o Casino Guru não terá como me ajudar, pois até a atendente está de férias.

Dear MIROKABONFIM, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

I completed my KYC on the very first day. I didn't use any bonuses, and I didn't bet on sports.

They’ve only approved one withdrawal so far.

I only played Gate of Olympus.

Today, I have R$ 808,000.00 tied up on the platform.

It started at R$ 66,000.00, and then it went up to R$ 808,000.00.

Ja fiz meu KYC desde o primeiro dia. Não joguei com bônus e nem joguei em esportes.

Só liberaram um saque apenas.

Só joguei no Gate of Olympus.

Hoje estou com R$ 808.000,00 presos na plataforma.

Começou em R$ 66.000,00, e depois foi subindo para R$ 808.000,00.

Casino Guru doesn't solve anything either!

It's been days since I filed this complaint, and all you do is keep asking the same questions.

O Casino Guru também não resolve nada!

Já tem dias que eu abri essa reclamação e vocês só ficam repetindo as mesmas perguntas.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MIROKABONFIM,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla