Videoslots Casino ES - El jugador enfrenta problemas del sistema con el acceso a la cuenta.

At first, when I logged in, I couldn't enter any game due to system problems. I had deposited 10 euros and now it tells me that I had reached the time limit without playing anything.

De primera cuando e ingresado no podía ingresar en ningún juego por problemas del sistema,e ingresado 10 euros y ahora me dice que el tiempo lo e cumplido sin llegar a jugar nada

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to better understand your situation.

• Could you please specify if you have set any responsible gaming limits in your casino account?
• How long have you been playing at this casino?
• Did you play any games with your most recent €10 deposit?
• Have you contacted customer support after you found out about the problem with the time limit being reached?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear jose1986cortes65,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.