Videoslots Casino ES - El jugador no puede jugar después del depósito.

Good, I made a deposit of 50 euros, and to my surprise, it doesn't let me play any slots. I've sent all the documentation but they don't give me any solutions. It sounds like a scam to me. I don't know if it can be reported.

Buena, hice un ingreso de 50 euros, y mi sorpresa es que no me deja jugar a ninguna slots, e enviado toda la documentación pero no me dan soluciones, me suena a estafa nose si se podrá denunciar

Dear ibonramos123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situation and assist you effectively, could you please clarify the following:

• What payment method did you use to make the deposit?
• Have you made any successful deposits before?
• Have you received any error messages when trying to play the slots?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Dear ibonramos123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.