Viking Luck Casino - El retiro del jugador se ha retrasado.

I requested my first withdrawal on July 19, 2025. Nothing has happened to date, and the live support is either extremely incompetent or simply unwilling to help. I want to get all my money paid out.

Ich habe meine erste Auszahlung am 19.07.2025 angefordert, bis heute ist nichts passiert und der Live- Support ist inkompetent hoch 10 oder will einfach nicht helfen. Ich möchte mein gesamtes Geld ausgezahlt bekommen.

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Viking Luck Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice:

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I haven't received a withdrawal yet. A KYC request was not submitted. I received the money with bonus funds, which I have fully wagered.

Ich habe noch keine Auszahlung erhalten. Eine KYC Anfrage wurde nicht gestellt. Das Geld habe ich mit Bonusguthaben erhalten welches ich vollständig umgesetzt habe.

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Bonuscrab Casinos doesn't provide transcripts, and I don't have any screenshots either. I haven't communicated with the casino via email. I sent a screenshot of the requested withdrawal, which I received via email.

Bei Bonuscrab Casinos gibt es keine Transkripte und screenshots habe ich auch nicht, per Mail habe ich nicht mit dem Casino kommuniziert. Ich habe einen Screenshot über die beantragte Auszahlung die ich per Mail bekommen habe geschickt

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello AmonHeld,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Viking Luck Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Hello Attila, yes, you are welcome to do that. As I said, I requested my first withdrawal on July 19th. I've requested three withdrawals of €500 each, and I still have €3,500 in my balance. Not a single withdrawal has been processed yet. I can't wait so long for my money...

Hallo Attila, ja das können Sie gerne machen. Ich habe wie gesagt am 19.07 meine erste Auszahlung beantragt. Ingesamt habe ich 3 Stück zu je 500€ beantragt und noch 3500€ auf meinem Guthaben. Es wurde noch keine einzige Auszahlung bearbeitet. Es kann nicht sein das ich solange auf mein Geld warten muss…

Dear AmonHeld,

We kindly inform you that we are currently reviewing your request in more detail. Rest assured, we will update you as soon as there is any progress.

Thank you for your understanding and patience.

Kind Regards,

VikingLuck team

Dear Viking Luck Casino,

Do you have any updates for us regarding this case?

Dear All,

We kindly inform you that the first three withdrawal requests were successfully completed.

We kindly ask you to remain patient as we endeavor to complete your new withdrawal requests as soon as possible.

Thank you for your understanding.

Kind Regards,

VikingLuck team

Dear AmonHeld

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

Hello, yes, I received the next three payments today. Only a few more to go now. I'll write or set the case to resolved as soon as I receive everything. Thank you.

Hallo, ja ich habe heute die nächsten 3 Zahlungen erhalten. Sind jetzt nurnoch ein paar. Ich schreibe dann oder setze den Fall auf gelöst sobald ich alles erhalten haben. Vielen Dank

Dear AmonHeld,

Have you received your remaining withdrawals?

Best regards,

Attila G.

The last 3 withdrawals just arrived. Thank you for your help!

Gerade eben kamen die letzen 3 Abhebungen, Vielen Dank für die Hilfe!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear AmonHeld,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila