Viking Luck Casino - Los retiros de los jugadores están retrasados ​​y la verificación de la cuenta está en curso.

Since May 11, 2026, I've been chasing my money. It's been over four weeks now, and three withdrawals of €500 each are pending. There's also another €1500 in the account. I've written countless emails, always the same response—just stalling tactics. Today I was in the chat again, as I had to verify my account after four weeks, which I did. I asked the employee if everything was okay with my documents, and she said I had to upload my ID with a selfie again, even though I had already done that and it was accepted in my account. She told me to send it to customer service, which I did, but so far, no answer.

seit 11.05.2026 laufe ich meinen geld hinterher sind jetzt über 4 wochen 3 auszahlungen stehen in der warte schlange von jeweils 500 euro und in dem account sind nochmals 1500 euro , habe schon mega viele emails geschrieben immer das gleiche einfach nur hinhalte tatik heute war ich mal wieder im chat musste mich ja nun nach 4 wochen auch veriefiezieren was ich auch gemacht habe frage die mitarbeiterin ob mit meinen dokumenten alles in ordnung ist sie sage ich müsste nochmals meinen ausweis mit selfie hochschicken obwohl ich das schon gemacht hatte und in meinem account akzeptiert wurde ich sollte es bitte an den kundenservice senden habe ich nun gemacht bis jetzt keine antwort .

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear duke241276,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do I understand correctly that the verification hasn't been completed yet?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina