VIP Casino CA - La cuenta del jugador fue bloqueada.

locked out of my acct. and getting no response from vipcasino.ca

Dear dannythrough,

Thank you for submitting your complaint about your negative experience with VIP Casino. I'm sorry to hear about your situation and I would like to ask you a few questions to fully understand the problem.

Could you please clarify the balance in your account at the time it was blocked? Additionally, did you pass the full KYC verification process?

Furthermore, has the casino provided any explanation as to why your account was blocked? If you received any email regarding this matter, please forward it to veronika.l@casino.guru.

We are committed to helping you resolve this matter as quickly as possible. Thank you for your cooperation.

Best regards,

Veronika

Dear dannythrough,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.